Veeva RIM User Access Management Process Improvement Consultant
About the Initiative
A global life sciences organization is undertaking a focused User Access Management improvement initiative for its Veeva RIM platform. Several business and functional teams have experienced challenges across the end-to-end access journey, including user onboarding, contractor and external partner access, restricted product approvals, workflow complexity, and limited visibility into responsibilities, approvals, and escalation paths.
The initiative has three primary objectives:
- Resolve active access issues through a structured Hypercare effort
- Review and improve the end-to-end Veeva RIM access process through focused improvement cycles
- Enable key stakeholders through knowledge-sharing and training activities
The organization is seeking an experienced consultant to lead and support these efforts in close collaboration with the User Access Management team, IT, procurement, and business stakeholders.
Role Summary
Job Title: Veeva RIM User Access Management Process Improvement Consultant
Engagement Type: Contingent Worker
Duration: Three months, with potential extension
Location: United States, Remote
Seniority: Senior, with five to eight years of relevant experience
Key Responsibilities
Hypercare Support
- Lead or support a focused Hypercare effort to resolve current Veeva RIM access issues
- Improve visibility into active cases and resolution status
- Capture recurring issues and identify systemic patterns across the access journey
- Coordinate activities across User Access Management, IT, procurement, external partners, and business stakeholders
Process Review and Improvement
- Conduct an end-to-end review of the Veeva RIM and related system access journey through structured improvement cycles
- Identify bottlenecks, redundant steps, and ownership gaps
- Simplify guidance materials and standardize escalation paths
- Prioritize and implement quick wins while developing sustainable process improvements
Documentation and Standardization
- Document current-state and future-state access processes
- Develop roles and responsibilities matrices, approval workflow maps, and escalation documentation
- Ensure materials are clear and actionable for both technical and business audiences
Stakeholder Enablement
- Support the preparation and delivery of knowledge-sharing sessions for business leaders, key stakeholders, super users, and high-volume requestors
- Develop content covering current processes, responsibilities, approval workflows, restricted product access, common issues, frequently asked questions, and improvement activities
Issue Pattern Analysis
- Analyze ticket data and recurring issues using ServiceNow or comparable platforms
- Identify systemic root causes
- Recommend sustainable fixes and governance improvements to prevent recurrence
Cross-Functional Collaboration
- Work closely with User Access Management, IT, procurement, external partners, and business stakeholders
- Maintain clear and proactive communication with project leadership and sponsors
Required Skills and Experience
- Five to eight years of experience in IT operations, digital operations, regulatory systems, or access management
- Hands-on experience with Veeva RIM, including user roles, permissions, restricted product access, workflows, and onboarding processes
- Strong background in application security and user or identity access management
- Demonstrated experience identifying and resolving process inefficiencies
- Experience moving quickly from issue diagnosis to actionable process improvement
- Working knowledge of Lean Six Sigma or continuous improvement practices, including process mapping, root-cause analysis, and structured improvement cycles
- Strong stakeholder communication and documentation skills
- Ability to translate complex technical access processes into clear, business-friendly guidance
- Ability to work independently in a remote, fast-paced environment with multiple concurrent workstreams
Preferred Qualifications
- Experience in pharmaceutical or life sciences regulatory environments
- Experience with change management or stakeholder adoption frameworks
- Familiarity with compliance requirements related to system access controls
- Experience facilitating training or enablement sessions for cross-functional audiences
- Experience with ServiceNow or comparable ticketing systems
- Familiarity with contractor onboarding and workforce management platforms
Join Our Team at Atlas
Atlas is a global strategic consulting firm, focused on the Life Sciences industry. Our services include Management Consulting, Managed Services and Agile Services. Global pharmaceutical companies and emerging players in life sciences depend on Atlas consultants to ensure they have the capabilities that will give them the ability to succeed. We are seeking Atlas IMPACT Makers who are ready to lead and innovate in dynamic environments. IMPACT Makers embody the principles of Atlas, driving transformative change and delivering outstanding results.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeed
