Supervisor, Reimbursement

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

The Reimbursement Supervisor is responsible for supervising the staff processes to meet team and department goals. Promote customer satisfaction, both internal and external. Supervisors carry out supervisor responsibilities in accordance with organization policies, procedures, and applicable laws, including administration metrics related to productivity and quality. Also oversees workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time, under the direction of the Manager. This position is in a computer-based billing/reimbursement environment.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Function as a work leader, providing operational support, training staff, and conducting audits on work quality.
• Assess, process, and oversee workflow, handling the daily scheduling of employee breaks and coverage of workstations.
• Monitor employee's daily performance and productivity. Utilize processes and available tools to analyze trends, maintain and enhance performance, and report statistics.
• Conduct weekly team meetings. Attend applicable department/management meetings. Keeps team informed of new processes and general updates.
• Manage correspondence, escalated issues, and requirements/regulations.
• Review and approve assigned work; maintains records on individual performance and attendance.
• Mentor, coach, and address developmental opportunities and disciplinary issues on the team. Implement corrective action and further development plans as necessary. Use motivational techniques to assist team members in maintaining and exceeding standards.
• Demonstrate accelerated knowledge of system(s) functions as it effects daily work flow and team/department business processes.
• In partnership with Manager, oversee team recruiting, training, and performance evaluations.
• Work collaboratively to problem solve and participate cross functionally with other teams as necessary.
• Conduct audits on work and determines additional training and counseling that may be required due to the results of the audit; including, providing recommendations, guidance, and implementing solutions to improve results.
• Act as first point of contact on technical, procedural, and policy questions.
• Conduct research and implements solutions to resolve customer issues, complex problems, and department efficiencies.
• Expertise in billing/reimbursement requirements for government and insurance carriers.
• Assist with the creation and documentation of processes.
• Demonstrate ability to identify and recognize issues and provide unique, exception-based, workable resolutions for customers and sales.
• Assist as needed to perform other related duties and special projects as required
• Upholds management goals of corporation by leading staff in team concepts and promoting a team effort.
• Maintains effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked and counseling and disciplining employees.
• Recruits, trains, develops, and supervises personnel.
• Actively promotes GUEST customer service standards; develop effective relationships at all levels of the organization.
• Effectively communicates expectations; accepts accountability and holds others accountable for performance.
• Regular and reliable attendance is required for the job.