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Application runbook Admin

ICONMA

Role overview

Qualifications

  • Strong operational discipline
  • Experience administering or power-using Cutover
  • Hands-on experience with IT Resilience and Incident Management
  • Ability to translate technical procedures into clear tasks

Responsibilities

  • Own day-to-day Cutover administration and ensure high-quality runbooks
  • Administer Cutover workspaces, runbook templates, and user access/roles
  • Build and maintain standardized runbook templates and capture end-to-end cutover steps
  • Lead or facilitate runbook execution and manage cutover reporting and dashboards

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our client, a IT Services and Consulting company, is looking for a Application runbook Admin for their Remote location.
 
Responsibilities:
  • The Application Runbook Administrator owns day-to-day Cutover administration and enables delivery teams to produce high-quality runbooks that are ready for controlled execution.
  • Administer Cutover workspaces, runbook templates, user access/roles, and configuration in alignment with Synchrony policies.
  • Build and maintain standardized runbook templates (e.g., DR test, migration events) including phase structure, task types, and required metadata.
  • Partner with application and platform teams to capture end-to-end cutover steps, dependencies, owners, prerequisites, validation checks, and rollback procedures.
  • Ensure runbooks meet governance standards: completeness, naming conventions, task clarity, time estimates, sequencing, and required approvals. Coordinate cutover readiness reviews and dry runs; confirm execution owners, communications plan, and validation criteria are in place.
  • Lead or facilitate runbook execution in Cutover: launch events, manage task progression, monitor blockers, maintain real-time status, and ensure timely escalations.
  • Integrate Cutover usage with broader release/change processes (e.g., change records, release calendars, maintenance windows) and maintain traceability for audits.
  • Manage Cutover reporting and dashboards: runbook status, completion metrics, cycle time, missed steps, and post-event outcomes.
  • Maintain runbook documentation and knowledge articles; provide training and coaching for new teams adopting Cutover.
  • Drive continuous improvement via post-implementation reviews (PIRs), lessons learned, and template/process enhancements.
  • Intake: Receive request for a new/updated runbook and confirm scope, timeline, and stakeholders.
  • Build: Draft or update runbook in Cutover using approved templates and required controls.
  • Review: Conduct readiness review with owners; ensure validations, communications, and rollback are defined.
  • Execute: Facilitate the event; track progress, handle escalations, and provide leadership updates.
  • Close: Capture results, evidence, and lessons learned; update templates and artifacts.
 
Requirements:
  • This role requires strong operational discipline, cross-functional coordination, and proficiency with runbook-driven execution in regulated environments.
  • Experience administering or power-using Cutover.
  • Hands-on experience with IT Resilience, Incident Management (ITIL), and production support practices.
  • Ability to translate technical procedures into clear, executable, step-by-step tasks with well-defined ownership and acceptance criteria.
  • Strong stakeholder management and facilitation skills (coordinating cross-team tasks).
  • Knowledge of SDLC concepts, environment management, and deployment patterns (e.g., blue/green, rolling, canary) at a conceptual level.
  • Familiarity with incident/problem management and post-event review practices.
  • Strong attention to detail, documentation rigor, and an audit-ready mindset.
  • Comfort working in fast-paced schedules, including after-hours maintenance windows when needed
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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