Property Management Assistant (Mandarin Speaking, English)

Position Title: PropertyMe Support Specialist / Property Management Assistant (Mandarin Speaking, English)
Work Set-up: Work From Home
Schedule: Monday- Friday | 7:00 AM-4:00 PM
Holiday: AU- NSW


Join Our Team at Boomering!

Boomering is looking for a highly organized and customer-focused PropertyMe Support Specialist / Property Management Assistant (Mandarin Speaking, English) to join one of our valued Australian clients.

This is an excellent opportunity for someone with Australian property management experience who enjoys supporting property managers, coordinating maintenance requests, assisting with tenancy administration, and delivering exceptional service to landlords, tenants, and contractors.

If you have hands-on experience with PropertyMe, strong English communication skills, and can confidently communicate in Mandarin, we'd love to hear from you!

JOB DESCRIPTION FOR A PROPERTYME SUPPORT SPECIALIST / PROPERTY MANAGEMENT ASSISTANT (MANDARIN SPEAKING, ENGLISH)
Position Overview


Your responsibilities as a PropertyMe Support Specialist would be:

Morning Kickoff & Triage
Review the incoming emails in PropertyMe each morning and assign them to the appropriate Property Manager based on the email categories in the system.
Handle simple enquiries directly, such as providing rental statements to tenants or landlords.
Trust Accounting & Arrears
Once the Sydney office has completed the trust account entries, assist with following up on rent arrears.

Maintenance & Trade Desk
Add invoice and bill entry as part of daily responsibilities.
Maintenance & Trade Coordination
Request Triage: Log and categorize incoming tenant maintenance requests received via the PropertyMe Tenant App, phone, or email.
Work Order Creation: Issue detailed work orders to approved contractors, ensuring spending limits align with owner preferences stored in PropertyMe.
Status Tracking: Follow up with tradespeople on outstanding quotes, scheduled access dates, and completion invoices.

Tenancy & Lease Administration
Tenancy Applications & Onboarding: Pre-screen incoming rental applications, run background/TICA checks, verify employment references, and establish new tenant files in PropertyMe.
Lease Renewals: Track upcoming lease expirations (90/60/30-day alerts); issue market rent review reports and draft lease renewal agreements for Property Manager review.

Communication Desk: Field routine email and platform inquiries from tenants and owners regarding lease terms, receipts, or general updates.

Inspections & Compliance Support
Routine Inspection Scheduling: Schedule routine inspections using PropertyMe's route map planner and issue automated entry notices to tenants.
Report Processing: Format and upload completed inspection reports (photos and notes) from field apps into PropertyMe and distribute them to property owners.

Compliance Auditing: Ensure smoke alarm certifications, pool safety compliance, and gas/electrical check documentation remain up to date across the portfolio.

Qualifications as a PropertyMe Support Specialist would be:

Industry Experience: 2–3+ years supporting Australian residential property management portfolios (NSW framework experience preferred).
Software Proficiency: Hands-on proficiency in PropertyMe (Trust accounting, Inspection Scheduling, Work Orders, Automation Studio).
Legislative Knowledge: Familiarity with standard NSW residential tenancy guidelines, entry notice periods, and bond administration concepts.
Communication Skills: Exceptional written and verbal English skills for direct owner, tenant, and tradesperson interaction.
Efficiency & Accuracy: High attention to detail in trust reconciliation, record-keeping, and document preparation.
Strong English communication skills.
Mandarin speaking preferred.
Familiarity with NSW residential tenancy legislation and leasing procedures.
Experience preparing tenancy agreements.
Your love for Boomering will jump-start with these meaningful engagement activities and perks!

Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.

Competitive salary package
Company-provided work equipment
HMO on your first day
Free pre-employment Medical Assessment (T&C apply)
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance
Statutory Benefits including SSS, PhilHealth, Pag-IBIG, 13th Month Pay, Maternity Leave, Paternity Leave, Solo Parent Leave, Magna Carta for Women, Retirement Benefits, Overtime Pay, and Premium Pays
About Boomering

Boomering is an ISO-certified, leading BPO company located in Clark Freeport Zone, Pampanga.

Our mission is to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions, guided by our S.T.E.P. Core Values (Service, Transparency, Excellence, and Partnership).

Providing equal opportunities and fostering a collaborative culture of excellence, Boomering is more than just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We are looking for career thrill-seekers who are committed to growth as much as we are.