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Customer Service Specialist for an AI Startup in the US (Home Based Full Time)

Role overview

Qualifications

  • Permanent resident in the Philippines
  • Strong general administrative or personal assistant skills
  • Comfortable working with AI tools
  • Ability to work independently

Responsibilities

  • Monitor and action escalated tickets from the AI agent system
  • Review AI-generated task requests and complete required actions
  • Perform personal assistant-type tasks as needed
  • Communicate with vendors and service providers via email, phone, or platform

Key facts

Other skills

  • Organizational Skills
  • Customer Service
  • Communication

About the company

Virtual Coworker logo

Virtual Coworker

Outsourcing & Offshoring

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Company details

Company typeScaleup
IndustryOutsourcing & Offshoring
Company size201 - 500

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Job description

• Monitor and action escalated tickets from the company's AI agent system.
• Review AI-generated task requests and complete the required actions on behalf of customers.
• Perform personal assistant-type tasks as needed.
• Communicate primarily via email, phone, or the platform with vendors and service providers.
• Mark tickets and tasks as completed in the system once they have been actioned.



Client Information

The company is an early-stage AI startup developing a consumer platform designed to help people accomplish everyday tasks more efficiently. Currently operating in stealth mode, it is focused on building innovative AI-driven solutions and is seeking to establish a high-impact ambassador and community-led growth program to support its expansion.

Must Haves

• This role is only open to Filipinos permanently residing in the Philippines.
• Strong general administrative or personal assistant skills, with the ability to work independently and complete customer requests efficiently.
• Comfortable working with AI tools and able to read, interpret, and act on AI-generated instructions.

Nice to Haves

• Experience using any AI tools
• Experience working as personal assistant or executive assistant

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.

Connect With Us

https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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