Position Overview
The Supervisor My Chart leads, trains, and motivates their team to achieve positive outcomes and continuously add value to our collaborative This work entails managing projects, prioritization, providing regular feedback and performance management, individual development and training, taking the lead on communicating and mitigating issues and risks, measuring and ensuring high-quality service. The Supervisor will continually assess and make improvements to the system and processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, internal operations, and outcomes to our members.
Essential Duties
Hiring Manager- Antoine Berkeley
Supervisory Duties - 30%
- Team Development: Leading, motivating, developing skills and measuring to positive outcomes for a team of Epic analysts, meeting both organizational and member needs
- Manage Member Relationships & Support: support Manager and Team in developing effective workflows, solving and mitigating complex issues and maintaining valuable relationships
- Nurture Partner Learning: Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable, plan effective learning deliverables for annual forums and applicable conferences
- Ensuring that new staff are on-boarded in a methodical measured manner that prepares them for success
- Tracking and measuring team, project, and individual performance goals
- Working with team to identify potential process improvements
- Reviewing, defining and supporting improvements efforts
- Assist manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching beyond standard
- Assist Manager with strategizing around go-live and coverage support for new installing sites and legacy expansions
- Develop new features and workflows for new features; make design decisions
- Resolve advanced and complex integration JIRA and Help-Desk tickets
- Collaborate with the Help Desk/Product teams as applicable
- Ensure timelines and deliverables are realistic and actionable for both install projects and other custom work
- Work with the team to identify potential process improvements
- Be the first escalation point for Members when they have issues
- Adhere to and hold team accountable to all OCHIN policies, including go-live support, Tempo time tracking, Critical Incident reporting, and JIRA SLAs and SLEs
- Develop and evolve effective resource planning processes to ensure proactive staffing of incoming and prioritized work
- Maintaining and reinforcing communication and linkages between the Epic Clinical Team and other relevant OCHIN Departments
- Reviewing ticket metrics and ensure team is delivering on SLAs and staying current with assignments
- Intervene and resolve escalations with members as needed
Application Analyst Duties – 70%
- Perform routine build and configuration in Epic and related products.
- Operate within the Member Care Team framework, being a key contributor to the overall goals of the team support model.
- Lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.
- Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
- Document build specifications, team processes and complex clinic workflows.
- QA complex builds, Service Update (SU) modifications, and other work orders.
- Collaborate with members from other OCHIN teams to address integration issues.
- Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.
- Lead trainings and workgroups for members.
- Mentor, coach and train less experienced analysts.
- Develop and share workflow best practices.
- Travel to support off-site software installations as needed.
- Assist Project Managers in identifying system capabilities.
- Build, design, test and document functionality of new system features.
- Provide process improvements within your application or team.
- Other duties as assigned
- Minimum of 3-5 or more years of full cycle build experience in MyChart.
- Minimum of 3 year of supervisor/manager experience required with a minimum of 3 years of full certified build experience
- Epic MyChart certification is required, Certification in Cadence, Prelude, RTE, Ambulatory is a plus
- Proficiency in the other applications not certified is preferred. Qualified candidates need to have experience in both applications.
- Work history in Healthcare IT is required
- Bachelor’s Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience
- Intermediate proficiency in Microsoft Excel
Physical Requirements/Work Environment:
- Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
- Reading, speaking, writing, and understanding English.
- While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
- This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
- The role routinely uses standard office equipment such as computers and mobile devices.
Base Pay Overview
OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.
COVID-19 Vaccination Requirement
To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Work Location and Travel Requirements
OCHIN is 100% remote organization.? Work from home requirements are:
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel may be required to support our member organizations on-site based on business requirements for OCHIN
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings
Equal Opportunity Statement
OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
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Salary Description
Min- $98,819 - Max- $134,394
