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Rockstar Customer Support Specialist 100% Remote Work From Home

Outsourced Staff

Role overview

Qualifications

  • At least 2 years customer service experience working for an established BPO or inbound call centre
  • Strong verbal and written English communication skills
  • Ability to follow structured systems and procedures
  • Proficient with Microsoft Office and Google products suite

Responsibilities

  • Taking inbound calls plus making outbound calls to customers and suppliers daily
  • Complete freight quotations and booking requests
  • Provide customer support by responding to emails, Skype/Slack requests etc.
  • Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries

Key facts

Hard skills

Inbound Calls Outbound Calls Google Shopping Freight Forwarding

Other skills

  • Customer Service
  • Microsoft Office
  • Communication
  • Time Management
  • Teamwork
  • Problem Solving
  • Detail Oriented
  • Self-Motivation

About the company

Outsourced Staff logo

Outsourced Staff

Outsourcing & Offshoring

Outsourced Staff builds high performing dedicated teams of staff in the Philippines. All staff work in our office based locations, we allow you to scale your business and grow your revenue through having access to staff with a lower startup and ongoing costs. Outsourced Staff provide you with ongoing support and guidance to get the most out of your team. With over 25 years of working with highly technical staff around the world, the company founder, Dominic Procter, discovered the talents of the Filipinos when he was running his own digital agency. He then invested in one of the leading BPO companies in the Philippines. After successfully growing and exiting that business he now again focuses on providing dedicated remote staff and offshore staffing services to clients around the world. Outsourced Staff specialise in providing end-to-end business solutions catering to small, medium and large business enterprises looking to reduce costs and increase productivity. We carefully and thoroughly study your vision, business model and processes, then provide you the right people aligned to your business objectives, requirements and budget.

Company details

Company typeScaleup
IndustryOutsourcing & Offshoring
Company size51 - 200

Links

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Job description

Enjoy a rewarding career with Outsourced Staff, a fast growing Australian owned BPO company specialising in customer support roles for the freight and logistics industry.
 
Our client is a leading international freight and logistics company looking for loyal, & driven individual to join their existing Philippines based support team. This is a full time remote work from home role working business hours 8:30am – 5:30pm Monday to Friday AEST. 
 
We are looking for an experienced customer support specialist that demonstrates clear perfect English with strong people skills. The ideal candidate is a motivated, reliable, self starter with high attention to detail that can work independently with limited supervision at times.
 
You have a can-do attitude, a willingness to learn and naturally strive to get things done right first time plus the ability to ask questions in order to find solutions for the customer. You have a minimum 2 years customer service experience working for an established BPO or customer support inbound call centre ideally working for a freight forwarding company.
 

Responsibilities: As part of the customer support team you will interact with freight carriers and customers alike to resolve general enquiries that may arise:
  • Taking inbound calls plus making outbound calls to customers and suppliers daily
  • Complete freight quotations & booking requests
  • Provide customer support by responding to emails, skype / slack requests etc
  • Complete incoming enquiries with a set of FAQ’s, systems and procedures
  • Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in Google Sheets etc
  • Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries
  • Ability to take ownership of and work to resolve customer issues
  • Proactively communicate with customers providing feedback on progress of inquiries
  • Support other team members during unexpected high-volume request times
  • Escalate unusual or complicated requests to the team leader and collaborate with them to find a resolution to any challenging situations

    • Requirements:
  • At least 2 years customer service experience working for an established BPO, or inbound call centre environment
  • Prior experience working for a freight forwarding company an advantage
  • Strong verbal and written English communication skills
  • Must handle inbound & outbound calls working from home office environment
  • Ability to follow structured systems and procedures
  • Effective time management and prioritisation skills
  • Ability to work independently with limited supervision or direction
  • Strong multi-tasking skills
  • Proficient with Microsoft Office and Google products suite
  • Data entry skills
  • Soft Skills: driven, team player, customer-focused, high attention to detail, problem-solving mindset with a can-do attitude & willingness to learn

    • Equipment Needed:
  • Desktop or Laptop
  • Dual monitor / second screen required
  • Core I5 or Ryzen 5 & above
  • Min 8GB RAM
  • Microsoft windows genuine version
  • Backup Internet
  • Backup Power

    • Benefits:
  • Full time work from home role
  • Day shift working Monday to Friday Australian business hours
  • No weekend work
  • Holiday & sick leave
  • Australian national public holidays
  • Birthday bonus day off
  • Benefits contributions towards Pagibig, SSS & Phil Health
  • 13th Month pay
    •  

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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