Logo for The Outline

Rockstar Customer Support Specialist 100% Remote Work From Home

The Outline

Role overview

Qualifications

  • At least 2 years customer service experience working for an established BPO or inbound call centre
  • Strong verbal and written English communication skills
  • Effective time management and prioritisation skills
  • Proficient with Microsoft Office and Google products suite

Responsibilities

  • Taking inbound calls plus making outbound calls to customers and suppliers daily
  • Provide customer support by responding to emails, skype / slack requests etc
  • Complete freight quotations booking requests
  • Proactively communicate with customers providing feedback on progress of inquiries

Key facts

Hard skills

Inbound Calls Outbound Calls Data Entry Google Workspace Freight Forwarding

Other skills

  • Problem Solving
  • Time Management
  • Multitasking
  • Microsoft Office
  • Communication
  • Teamwork
  • Detail Oriented
  • Willingness To Learn

About the company

The Outline logo

The Outline

News Media & Journalism (Digital)

The Outline is a new kind of publication, built for the modern world. Our goal is to tell you the most fascinating stories about power, culture, and the future every single day — and to tell those stories in a truly different way.

Company details

IndustryNews Media & Journalism (Digital)
Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Enjoy a rewarding career with Outsourced Staff, a fast growing Australian owned BPO company specialising in customer support roles for the freight and logistics industry.
 
Our client is a leading international freight and logistics company looking for loyal, & driven individual to join their existing Philippines based support team. This is a full time remote work from home role working business hours 8:30am – 5:30pm Monday to Friday AEST. 
 
We are looking for an experienced customer support specialist that demonstrates clear perfect English with strong people skills. The ideal candidate is a motivated, reliable, self starter with high attention to detail that can work independently with limited supervision at times.
 
You have a can-do attitude, a willingness to learn and naturally strive to get things done right first time plus the ability to ask questions in order to find solutions for the customer. You have a minimum 2 years customer service experience working for an established BPO or customer support inbound call centre ideally working for a freight forwarding company.
 

Responsibilities: As part of the customer support team you will interact with freight carriers and customers alike to resolve general enquiries that may arise:
  • Taking inbound calls plus making outbound calls to customers and suppliers daily
  • Complete freight quotations & booking requests
  • Provide customer support by responding to emails, skype / slack requests etc
  • Complete incoming enquiries with a set of FAQ’s, systems and procedures
  • Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in Google Sheets etc
  • Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries
  • Ability to take ownership of and work to resolve customer issues
  • Proactively communicate with customers providing feedback on progress of inquiries
  • Support other team members during unexpected high-volume request times
  • Escalate unusual or complicated requests to the team leader and collaborate with them to find a resolution to any challenging situations

    • Requirements:
  • At least 2 years customer service experience working for an established BPO, or inbound call centre environment
  • Prior experience working for a freight forwarding company an advantage
  • Strong verbal and written English communication skills
  • Must handle inbound & outbound calls working from home office environment
  • Ability to follow structured systems and procedures
  • Effective time management and prioritisation skills
  • Ability to work independently with limited supervision or direction
  • Strong multi-tasking skills
  • Proficient with Microsoft Office and Google products suite
  • Data entry skills
  • Soft Skills: driven, team player, customer-focused, high attention to detail, problem-solving mindset with a can-do attitude & willingness to learn

    • Equipment Needed:
  • Desktop or Laptop
  • Dual monitor / second screen required
  • Core I5 or Ryzen 5 & above
  • Min 8GB RAM
  • Microsoft windows genuine version
  • Backup Internet
  • Backup Power

    • Benefits:
  • Full time work from home role
  • Day shift working Monday to Friday Australian business hours
  • No weekend work
  • Holiday & sick leave
  • Australian national public holidays
  • Birthday bonus day off
  • Benefits contributions towards Pagibig, SSS & Phil Health
  • 13th Month pay
    •  

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

    Client Service Specialist (Customer Care) Related jobs

    PhilippinesClient Service Specialist (Customer Care)

    Other jobs at The Outline

    Premium

    Reach out to the hiring manager directly.

    Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

    • Full match report with fit score and gaps
    • Career diagnostics on how recruiters read you
    • Curated company matches and warm intros
    • 48h early access to new roles

    Cancel anytime.

    • remote jobs
    • CLIENT SERVICE SPECIALIST CUSTOMER CARE
    • Rockstar Customer Support Specialist 100% Remote Work From Home