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Overnight Social Care Advisor -Remote * Must be in Metro Detroit Area*

Conexess Group

Role overview

Qualifications

  • 1+ years' experience in customer service related profession
  • Expertise with social media platforms such as Facebook, Twitter, Instagram and Forums
  • Bachelor's Degree
  • Excellent verbal and written communications skills

Responsibilities

  • Responsible for moderating queues and engaging with Care inquiries
  • Effectively and accurately document customer interaction
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns/inquiries
  • Promote sales and lead captures for the client by responding to consumer questions about products, features, benefits, incentives, and promotions

Key facts

Hard skills

Social Media Internal Documentation Project Management Online Communication

Other skills

  • Customer Service
  • Non-Verbal Communication
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Detail Oriented
  • Prioritization

About the company

Conexess Group logo

Conexess Group

Staffing & Recruiting

Conexess Group is a staffing and consulting solutions provider that combines the technology you need with relationships you can trust. We understand that one size never fits all, which is why we work with our clients to develop specialized solutions that fit their organizations, coupled with responsive service that ensures we get the job done right. By getting to know our clients on a deeply personal level, we unlock the potential of our elite technical knowledge and talent network, granting access to game-changing consultants and concierge-level service. And our 80 years of combined experience enables us to attract only the best specialized talent, whom we always treat with the utmost respect and professionalism. In fact, many of our consultants have come to view Conexess as a career counselor, providing constant updates on the latest opportunities. Our culture and values reflect our innovative approach toward attracting and retaining the most talented experts and producing consistent results for our Fortune 500 and mid-cap clients. Known for our technological leadership and entrepreneurial passion, our firm has been delivering value to our clients by providing solutions to their most complex challenges. Whether you’re in need of specialized talent or a boost to your career, we look forward to working with you. Specialties: IT Staff Augmentation | ERP Consulting Solutions | Accounting & Finance Recruitment

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size51 - 200

Links

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Job description

Overnight Social Care Advisor
Location: Remote, should be located within the Metro Detroit area.
Serves as the frontline to ensuring customers and fans are responded to and engaged with in a timely manner during the 12-8am shift. This individual will have access to tools that will enable her/him to provide the best customer service.
Major Job Duties and Responsibilities
  • Responsible for moderating queues and engaging with Care inquires
  • Effectively and accurately document customer interaction
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
  • When appropriate, promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions.
  • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
  • Provide exceptional service to all internal and external customers.
  • Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
  • Utilize correct tools to efficiently manage a number of often concurrent activities
  • Provide Goodwill when appropriate
  • Interact with marketing and PR as needed for customer care and support
  • Effectively manage a number of open customer cases providing a resolution within a timely manner
Required Skills/Experience
  • 1+ years' experience in customer service related profession
  • Expertise with social media platforms such as Facebook, Twitter, Instagram and Forums
  • Computer navigation and typing proficiency
  • Excellent verbal and written communications skills to effectively communicate to internal and external stakeholders
  • Experience with social media monitoring tools: Oracle, Siebel, etc.
  • Attention to detail with strong project management and prioritization skills
  • Microsoft Excel, Microsoft Word and PowerPoint skills and proficiency

Required Education/Training/Certifications/Licenses
  • Bachelor's Degree
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Marcus Rivera

Chief Revenue Officer

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