Community Manager

Description

TITLE Community Manager
DEPARTMENT Creative
DIVISION NP Digital LATAM
LOCATION Remote - Chile or Peru

ABOUT OUR COMPANY

NP Digital (NPD) is a global award-winning performance marketing agency. AdAge named us Performance Marketing Agency of Year, Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and both Inc. and AdAge listed us on their Best Places to Work lists.

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.

ABOUT THE OPPORTUNITY

We’re looking for a passionate Community Manager to join our team. The ideal candidate will have a knack for communication, a love for building relationships, and a proven ability to manage and grow communities across various platforms.

This is a fulltime role, opened due to new business won. To be considered, candidates must reside and be eligible to work in Chile or Peru and are required to be fluent in English and Spanish.

ABOUT THE RESPONSIBILITIES

Community Engagement:

• Serve as the primary point of contact for the community, responding to comments, messages, and inquiries across social media, forums, and other channels
• Foster meaningful interactions, ensuring a positive and inclusive community environment

Content Collaboration:

• Work closely with content creators and marketing teams to align messaging and campaigns with the community's interests
• Generate engaging and shareable content ideas that resonate with the audience

Growth & Development:

• Develop and implement strategies to grow the community and increase engagement
• Monitor and report on community performance metrics, such as engagement rates, audience growth, and sentiment analysis

Advocacy:

• Act as the voice of the brand within the community and represent the community’s interests within the organization
• Build relationships with brand advocates, influencers, and ambassadors to amplify messaging

Conflict Resolution:

• Mediate discussions and address conflicts or negative feedback professionally, maintaining a constructive environment

Trend Monitoring:

• Stay on top of trends and insights in the industry, including social media platform updates and emerging tools, to inform community strategies

ABOUT YOU

• 5-7 years of experience in community management, social media management, or a related role
• Proven track record of building and nurturing engaged communities
• Strong written and verbal communication skills
• Proficiency in using social media platforms (Instagram, Twitter, TikTok, LinkedIn, Discord, etc.) and tools like Hootsuite, Sprout Social, or similar
• Basic graphic design skills (e.g., Canva, Adobe Spark) and familiarity with content scheduling tools are a plus
• Passionate about connecting with people and fostering relationships
• Highly organized, with excellent multitasking and problem-solving abilities
• Empathetic, culturally aware, and able to handle sensitive topics with tact

ABOUT OUR BENEFITS

We offer a comprehensive and flexible benefits package to all regular, full-time employees.

ABOUT THE COMPENSATION

• Base Salary: USD $1,200.00 to $1,400.00 per month; depending on experience and skills

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together.

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big – “Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.

Own It – “Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results.

Have Fun – “Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

ABOUT OUR PRACTICES

NP Digital takes a human-centric approach to hiring. AI tools may assist with administrative or creative tasks, but all evaluations and decisions are made by our awesome people.

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.