Tech Savvy Phone Representative

Remote -Technical Support Representative Five Week Project

Location: Remote

Pay: $15/hour
Type: Five Week Project. 

About the Role

We’re looking for motivated individuals to join our Support Team at Frontline Call Center!
If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home — this could be the perfect fit. 

We’re currently hiring for a Support Agent, which is ideal for individuals who are computer savvy or technically inclined and enjoy troubleshooting Internet Service Provider (ISP) issues.

Position Details:

• Role: Technical Support Representative
• Type: Temporary Project (5 weeks) Possibly could go longer depends on clients needs
• Pay Rate: $15.00/hour
• Training Schedule: Monday–Friday
• Schedule Requirement: Must have 24/7 open availability (permanent schedule assigned after training)
• Weekend work required

Key Responsibilities:

• Assist customers with ISP troubleshooting and connectivity issues
• Escalate technical concerns to the appropriate departments when necessary
• Resolve customer issues efficiently while maintaining a professional and friendly tone
• Provide professional, patient, and solutions-oriented support
• Strong troubleshooting skills and ability to stay calm under pressure
• Excellent written and verbal communication
• Comfortable multitasking across multiple screens and tools
• Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)

Required Qualifications

• Training attendance is 100% mandatory — no exceptions
• Open availability (24/7); schedules will be assigned after training
• Previous Customer Service experience (high call volume preferred)
• Strong communication and de-escalation skills
• Excellent attention to detail and ability to multitask
  
• Basic technical ability (install/uninstall programs, troubleshoot equipment)
• Prior Call Center or remote work experience
• Basic Technical Support experience

Computer & Equipment:

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors – this helps you see multiple programs at once while assisting customers.
• At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once. 
• Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
• CPU utilization should be 50% or less 
• At least 256 GB of storage space (SSD preferred) – so your computer can store and load programs quickly.
  
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required – Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.
• Download speed: 20 Mbps or higher (for receiving data).
• Upload speed: 10 Mbps or higher (for sending data).
• Ping: 20 MS or less (for a fast, responsive connection).
• Internet Speed:   Please use speedtest.net  to test your specs

Accessories

• High-quality USB headset
• Camera required during interview and training (no camera needed once you receive your regular schedule)

How to Apply

Submit your application with the following screenshots uploaded:

1. Ethernet connection proof:
   • Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
2. Speed test results:
   • Use speedtest.net and ensure Ping is less than 20 MS.

1. RAM verification:
   • Open System Information and take a screenshot showing at least 16 GB RAM.

All technical requirements will be verified during the interview.

Spots are limited — apply as soon as possible if interested!

Additional Information

• Some benefits are subject to eligibility requirements, including employment term and other factors.
• Frontline Group is a W2 employer (we do not hire independent contractors).

Compensation: $15