Frontline Services VP of Sales

Job Title: Vice President of Sales 

Job Summary: Build Something That Matters. 

Frontline is looking for an entrepreneurial sales executive to build and lead our next-generation revenue organization. This is not a maintenance role — it's a mandate to create a modern sales engine focused on Contact Center as a Service (CCaaS), Business Process Outsourcing (BPO), AI-powered customer experience, managed services, and professional services. Frontline is an established company with nearly two decades in the contact center industry, strategic partnerships with leading technology providers, and a strong reputation for execution. We're looking for the leader who will build the sales function that accelerates our next stage of growth. 

Reports To: Chief Executive Officer (CEO) 

Location: Hybrid 

State: Utah, Florida, Washington  

Responsibilities: 

• Build and execute Frontline's sales strategy. 

• Recruit, hire, and lead a high-performing sales team, including experienced Enterprise Account Executives. 

• Develop predictable pipeline generation through outbound sales, strategic partnerships, referrals, and marketing. 

• Personally engage in executive-level selling of complex enterprise opportunities. 

• Build relationships with technology partners including NICE, Zoom, Five9, ConnexAI, and the broader channel community. 

• Establish forecasting discipline, sales metrics, CRM hygiene, and a weekly operating cadence. 

• Coach and develop sales talent while building a culture of accountability and performance. 

• Partner closely with marketing and operations to deliver exceptional customer outcomes. 
  

Success Metrics — Year One: 

• A scalable, repeatable sales organization is in place. 

• A high-performing sales team is recruited and developed. 

• Pipeline is diversified beyond referrals. 

• Recurring revenue grows across services, managed services, AI, and BPO. 

• Forecasting is predictable and pipeline growth is measurable. 

• Frontline is established as a preferred partner within the CX and AI ecosystem. 

Required Qualifications: 

• 8+ years selling enterprise Contact Center, CX, AI, UCaaS, or related technology. 
• Track record with enterprise software and complex solution sales. 

• Experience leading sales teams or building a sales organization from scratch. 

• Strong knowledge of CCaaS platforms and customer experience technology. 

• Success selling through strategic partners and channel organizations. 

• Proven ability to originate new business while managing executive-level relationships. 

• Comfortable operating in a fast-growing, entrepreneurial environment. 

Preferred Qualifications: 

• Experience with NICE, Zoom Contact Center, Five9, Genesys, Amazon Connect, Microsoft, or ConnexAI. 

• BPO or outsourcing services experience. 

• Managed Services or Professional Services experience. 

Who You Are: 

• A builder, not a caretaker. 

• Comfortable creating structure where none exists yet. 

• Equally effective selling yourself and coaching others. 

• Highly accountable and data-driven. 

• Genuinely engaged by AI and the future of customer experience. 

• Motivated by the opportunity to build something meaningful. 

About Frontline: Frontline delivers enterprise contact center solutions, managed services, professional services, AI solutions, and U.S.-based business process outsourcing. We help organizations modernize customer experience through technology, people, and operational excellence. 

To Apply: Please submit a resume along with a short cover letter answering: 

• If you joined Frontline tomorrow, what would your first 90 days look like? 

• Describe a sales organization you've built. What were the results? 

• How would you generate $2M in new revenue in your first year? 

These questions are designed to surface candidates who have actually built and led a revenue organization — not just carried a quota inside one.

Compensation: DOE