Job Title: Account Executive
Job Summary: The Account Executive manages a portfolio of client accounts and drives new business growth across Frontline's CCaaS, BPO, and CX solution offerings. This role owns the full sales lifecycle — prospecting, lead generation, client relationship management, proposal delivery, and account growth — while collaborating closely with marketing, operations, and technology partners to deliver seamless client outcomes.
Reports To: Vice President of Sales
Location: Remote
State: Utah, Florida, Washington
Client Management:
- Manage a diverse portfolio of client accounts, identifying growth opportunities through upselling and cross-selling initiatives.
- Build and sustain strong relationships with key stakeholders within client organizations.
- Meet or exceed sales targets and stay informed about industry trends.
- Act as the primary point of contact for client inquiries and feedback.
Business Development:
- Identify and pursue new business opportunities to expand market share.
- Execute comprehensive lead-generation strategies, including cold calling, email marketing, and social media engagement.
- Represent the company at industry events and conferences to build relationships and cultivate new business prospects.
Collaboration and Teamwork:
- Collaborate with internal teams including marketing, operations, and customer support to ensure seamless service delivery.
- Partner with technology resellers to enhance solution offerings and contribute to shared business goals.
- Maintain communication and alignment with cross-functional teams to achieve operational excellence.
Reporting and Analytics:
- Prepare and deliver tailored proposals, presentations, and business reviews to existing and prospective clients.
- Maintain accurate and comprehensive records of all sales activities in CRM software.
- Analyze sales performance data to identify trends and make strategic recommendations to leadership.
Administrative and Operational Excellence:
- Ensure compliance with company policies and legal regulations while maintaining professional standards in all interactions.
- Regularly update and refine sales strategies to align with company goals and market dynamics.
- Mentor junior sales staff as needed to foster team development.
Problem Solving Expectations:
- Apply excellent problem-solving skills to address client challenges effectively.
- Demonstrate strong negotiation capabilities for pricing discussions and contract agreements.
- Take a proactive approach to professional development, staying current on industry advancements and sales methodologies.
Environment and Tools:
- Maintain a dedicated, distraction-free workspace equipped with reliable communication tools, including a cell phone.
- Ensure high-speed internet access of at least 20 Mbps download, 10 Mbps upload, and 50ms latency.
Compensation: $70,000-$90,000 plus commission
