Hey, mabuhay! 🏍️💨
Thanks for dropping by. We know looking for the right gig can feel like being stuck in EDSA traffic 🚗🚙🚌, so we’ll keep it moving and get straight to the point 📍.
With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines 🇵🇭. Our grand vision? To end poverty in the Philippines through revolutionary transportation solutions 🛣️. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.
Now, we're looking for a IT Operations Specialist a hands-on technical professional dedicated to maintaining, supporting, and optimizing the company’s IT infrastructure and office technologies. This role focuses on executing IT initiatives, providing seamless support across departments, and ensuring day-to-day operations are secure, efficient, and aligned with company standards. As a key partner to internal teams, the IT Specialist ensures that both technical and non-technical staff have the tools and environments they need to succeed.
Where And How You Can Work 🗺️
Our Manila hub is the heart of our operations, keeping millions of commuters and riders connected across the metro 🏙️. We don't believe in micromanaging your route 🛑. We trust our team to choose the balance that empowers them and their squad to crush their goals 🏁. Whether you’re collaborating onsite, working remotely from your favorite coffee shop, or doing a mix of both ☕💻—we provide the flexibility; you bring the drive ⚡.
Ready to change how the Philippines moves? Let’s get this show on the road 🚦 green light!
Responsibilities:
IT Operations & Execution
- Assist in the execution of the IT Operations roadmap for office infrastructure, hardware rollouts, and business continuity.
- Enforce IT policies, standards, and security protocols across the organization.
- Identify bottlenecks in daily IT workflows and suggest practical solutions for improvement.
Office Infrastructure & Security
- Deploy, configure, and maintain AV systems, Meeting Rooms, CCTV/IP cameras, and physical security tools.
- Collaborate with workplace teams to support office expansions, space planning, and the digital employee experience.
- Coordinate with vendors for routine equipment procurement, maintenance, and support.
Network and Systems Administration
- Maintain and monitor office networks (firewalls, switches, Wi-Fi), ensuring reliable connectivity and endpoint security.
- Execute routine system backups and participate in disaster recovery testing.
- Assist in conducting risk assessments and resolving identified security vulnerabilities.
End-User & Stakeholder Support
- Provide timely troubleshooting and tier-2 support for internal stakeholders across the organization.
- Assist in communicating IT changes, system updates, and security awareness campaigns to staff.
- Collaborate cross-functionally to ensure teams adopt IT best practices and use provided tools effectively.
Automation and Process Optimization
- Help implement and maintain automations for HR, Finance, and Operations processes to increase productivity.
- Administer and support internal tools, collaboration platforms, and operational workflow systems.
Technical Support for Engineering Teams
- Serve as a reliable IT liaison for engineering, QA, and DevOps teams.
- Manage user access, permissions, software provisioning, and specialized environments required by technical staff.
- Assist in systems integration like SSO and Zero Trust
Mobile Device Management
- Setup policies for mobile devices
- Update device police in response to Common Vulnerabilities and Exposures
- Ensure that all IT Assets that can be managed by the current MDM are configured.
Requirements
- 2–4 years of hands-on experience in IT operations, system administration, or corporate IT support.
- Experience supporting diverse enterprise environments, including macOS, Windows, and office infrastructure.
- Proficiency in managing identity and access management (IAM), helpdesk platforms, and employee onboarding/offboarding workflows.
- Hands-on experience administering collaboration tools, project management systems, and security platforms (e.g., JIRA, ClickUp or similar).
- Foundational understanding of enterprise networking (VLANs, failover, basic routing) and endpoint security.
- Experience coordinating with external IT vendors and managing hardware inventory and tracking.
- Strong communication and customer service skills, with a collaborative approach to problem-solving and cross-functional support.
- Familiarity with automating basic operational workflows or integrating SaaS applications using low-code tools.
- Experience with MDM is a plus.
- Experience with AI tools governance is a plus.
Benefits
Why Join Angkas? 🚀
- Work your way – Enjoy flexibility and the freedom to thrive in your role.
- Work-life balance – Build a career without sacrificing your personal life.
- Free perks – Fuel up with free meals and stay active with gym access.
- Grow fast – Unlock career advancement and promotion opportunities.
- Get rewarded – Earn a competitive salary with opportunities for pay increases.
- Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.
- Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.
- Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.
