XTN-19F4756 | DATA ENTRY - ORDER FULFILLMENT ASSOCIATE

About the Role

We are looking for detail-oriented and organized Order Fulfillment Associates to support our multi-brand
order processing operations. This entry-level role focuses on accurately entering and updating order
information, assisting with fulfillment activities, and ensuring customer orders are processed according
to established procedures.

This position is ideal for individuals looking to start or grow a career in eCommerce, order management,
or logistics operations. Training will be provided on internal systems and workflows

On top of your salary, here are the exciting benefits you can look forward to:

• Work with a premium luxury furniture eCommerce brand.
• Gain hands-on experience in eCommerce operations and order fulfillment.
• Learn industry-standard tools and fulfillment processes.
• Supportive remote team environment with opportunities for growth.

The main responsibilities of an ORDER FULFILLMENT ASSOCIATE include:

Order Processing & Data Entry

·       Accurately enter, review, and update customer orders in Shopify and internal systems.

·       Verify order details, including customer information, shipping addresses, item quantities, and pricing.

·       Maintain accurate records while following established standard operating procedures (SOPs).

·       Identify missing or incorrect order information and escalate when necessary.

Fulfillment Support

·       Assist with preparing orders for fulfillment.

·       Update shipment and order statuses across internal systems.

·       Support shipment booking by entering required information into carrier portals.

·       Monitor assigned orders and report potential issues to the fulfillment team.

Communication & Coordination

·       Respond to internal requests and assist with order-related inquiries using email templates.

·       Coordinate with team members to ensure timely order processing.

·       Escalate order discrepancies, shipping concerns, or customer issues to senior team members.

Administrative Support

·       Maintain organized order records and tracking spreadsheets using Google Workspace.

·       Follow documentation and filing standards.

·       Assist with other administrative and data entry tasks assigned by the Operations team.

To apply, you should have the following qualifications:

Experience

·       Fresh graduates are welcome to apply.

·       Up to 1 year of experience in data entry, customer service, administrative support, retail, or eCommerce is an advantage but not required.

Technical Skills

·       Basic computer proficiency.

·       Familiarity with Google Workspace (especially Google Sheets) or Microsoft Excel.

·       Ability to learn new systems and software quickly.

·       Experience with Shopify or other eCommerce platforms is a plus but not required.

Soft Skills

·       Strong attention to detail and accuracy.

·       Good organizational and time management skills.

·       Willingness to learn and follow established processes.

·       Dependable and able to work independently with guidance.

·       Good written English communication skills.

Nice-to-Have Skills

·       Exposure to eCommerce, logistics, or administrative work.

·       Basic knowledge of online shopping platforms.

·       Experience with data entry or clerical tasks.

It will also be favorable if you are knowledgeable in:

Additional relevant knowledge or experience related to eCommerce, order processing, logistics, or administrative support will be considered an advantage.