About Us
Heunets is a growing IT Services and Consulting company delivering Managed IT Services, Professional Services, and Cloud/DevOps solutions. We help organizations modernize, secure, and optimize their environments through proactive monitoring, help desk and end-user support, security management, deployments, cloud migrations, and strategic advisory.
Our mission is to ensure our clients operate resiliently, efficiently, and compliantly while helping businesses leverage technology to move faster, operate smarter, and scale with confidence.
From secure cloud migrations to automated DevOps pipelines and proactive IT support, we empower organizations to build reliable, high-performing technology environments that support real business outcomes. We blend technical expertise with a strong understanding of operational needs, delivering impact where it matters most.
Role Overview
We are seeking a DevOps & Cloud Engineer who thrives in a high-ownership environment and enjoys working across cloud infrastructure, automation, technical operations, and client support.
This is a multidisciplinary role for a technologist who is part cloud engineer, part DevOps specialist, and part technical operations partner. You will support high-impact initiatives across client infrastructure, cloud environments, automation workflows, internal systems, and cross-functional technical support.
You will help architect scalable cloud environments, build and manage CI/CD pipelines, support infrastructure automation, improve system reliability, and provide expert-level technical support across cloud, networking, endpoint management, security, and SaaS ecosystems.
If you are passionate about cloud technologies, automation, resilient systems, and solving complex technical challenges with a customer-first mindset, we would love to speak with you.
What this means for you:
Cloud Architecture & Migration
- Plan and support secure, high-performance cloud migrations across AWS, Azure, or GCP environments.
- Architect scalable cloud environments aligned with compliance, security, performance, and cost-efficiency goals.
- Help modernize client infrastructure through cloud-native solutions, automation, and best practices.
- Support cloud assessments, migration planning, deployment execution, and post-migration optimization.
DevOps Engineering & Automation
- Build, manage, and improve CI/CD pipelines that enable efficient, reliable, and repeatable deployments.
- Design and support containerized environments using Docker, Kubernetes, or similar technologies.
- Implement Infrastructure as Code solutions using tools such as Terraform, CloudFormation, or related platforms.
- Champion automation across deployment workflows, system monitoring, provisioning, and operational processes.
- Identify bottlenecks in internal or client operations, then design and implement automation to streamline them.
Technical Operations & Client Support
- Provide hands-on expert-level support across networking, endpoint management, cloud platforms, security tools, and SaaS ecosystems.
- Troubleshoot and resolve client issues efficiently with a proactive, customer-first approach.
- Support managed IT services operations, including monitoring, ticket resolution, escalation support, and technical documentation.
- Collaborate with internal teams to improve service delivery, response processes, and operational efficiency.
- Maintain strong communication with clients and stakeholders while translating technical issues into clear business impact.
Systems Integration & Tooling
- Integrate systems and tools using APIs, scripts, automation platforms, and low-code solutions.
- Support workflow automation using tools such as Power Automate, Zapier, Make, or similar platforms.
- Build scripts and utilities in Python, Bash, PowerShell, or other scripting languages to improve operational efficiency.
- Support IT service platforms such as ConnectWise, Datto, Autotask, Atera, N-able, or similar systems.
- Help improve visibility, reporting, monitoring, and service management across client and internal environments.
Cross-Functional Collaboration
- Collaborate with engineering, operations, leadership, and go-to-market teams to support technical scoping and solution design.
- Provide technical insight for client conversations, solution recommendations, and demo support.
- Translate technical concepts into business value for both internal and external stakeholders.
- Contribute to documentation, implementation standards, and process improvements.
- Support a culture of ownership, continuous improvement, and practical problem-solving.
Technology Stack:
Cloud Platforms: AWS, Azure, GCP
DevOps & Infrastructure: Terraform, Docker, Kubernetes, GitHub Actions, Jenkins
CI/CD: GitHub Actions, Jenkins, Azure DevOps, GitLab CI/CD
Scripting & Automation: Python, Bash, PowerShell, Power Automate, Zapier, Make
ITSM / MSP Tools: ConnectWise, Datto, Autotask, Atera, N-able
Monitoring & Reliability: Prometheus, Grafana, cloud-native monitoring tools
Security & Operations: Endpoint management, networking, SaaS administration, access control, infrastructure monitoring
Additional Technologies: REST APIs, webhooks, low-code automation platforms, cloud security and compliance tooling
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline; equivalent experience may also be considered.
- 3–6+ years of experience in cloud engineering, DevOps, technical operations, MSP support, or similar infrastructure-focused roles.
- Hands-on experience with public cloud platforms such as AWS, Azure, or GCP.
- Familiar with Microsoft environment
- Experience building and maintaining CI/CD pipelines and automated deployment workflows.
- Strong working knowledge of Docker, Kubernetes, or containerized application environments.
- Experience with Infrastructure as Code tools such as Terraform, CloudFormation, or similar technologies.
- Strong scripting experience using Python, Bash, PowerShell, or related languages.
- Familiarity with IT service platforms such as ConnectWise, Datto, Autotask, Atera, N-able, or similar tools.
- Experience supporting networking, endpoint management, SaaS platforms, security tools, and client infrastructure environments.
- Strong troubleshooting, analytical, and technical problem-solving skills.
- Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
- Strong documentation habits and attention to operational detail.
- Ability to thrive in a remote-first, fast-moving, and highly collaborative environment.
- Self-starter mindset with a strong sense of ownership, accountability, and continuous improvement.
Nice-to-Have
- Experience working in an MSP, IT consulting, or client-facing technical services environment.
- Cloud certifications such as AWS Solutions Architect, Azure Administrator, Azure Solutions Architect, Google Cloud Engineer, or related credentials.
- Experience with security frameworks, compliance requirements, or cloud governance best practices.
- Experience implementing monitoring, observability, alerting, and incident response workflows.
- Familiarity with serverless technologies, microservices, or distributed systems.
- Experience building internal tools, automation scripts, or operational dashboards.
- Knowledge of identity and access management, endpoint security, backup tools, and disaster recovery planning.
- Experience supporting go-to-market teams with technical scoping, solution design, or product demonstrations.
- Exposure to AI-powered tools, workflow automation, or intelligent IT operations platforms.
- Experience working in startup, high-growth, or fast-paced technology environments.
What Success Looks Like
In this role, success means helping Heunets and its clients operate more securely, efficiently, and reliably through well-designed cloud environments, automated workflows, and strong technical operations.
You will play a key role in improving infrastructure performance, strengthening deployment processes, reducing manual effort through automation, and delivering responsive, high-quality technical support. Your work will directly support client success, internal efficiency, and the continued growth of our cloud and managed services practice.
You will have the opportunity to influence technical standards, improve operational processes, support strategic cloud initiatives, and contribute meaningfully to a culture built on ownership, problem-solving, and continuous improvement.
Why Join Us
- Fully remote work environment with flexibility and autonomy in your role.
- Competitive compensation with performance-based incentives.
- Exposure to modern cloud, DevOps, automation, and IT service technologies.
- Opportunities for certifications, upskilling, and career advancement.
- High ownership and direct influence on technical operations and client outcomes.
- Collaborative and entrepreneurial culture where your ideas matter.
- Opportunity to work on meaningful infrastructure, automation, and cloud transformation initiatives.
- A culture built on accountability, problem-solving, continuous improvement, and delivering real business value.
Join Heunets in helping organizations modernize their infrastructure, automate their operations, and scale confidently through secure, reliable, and business-focused technology solutions.
