• Provide Tier 1 technical phone support for our Professional Drivers.  Troubleshoot and solve issues related to the Edge Connect Tablets, CVDs, Drive Werner Pro, Workflows/Jobs, Login Issues, Password Resets, and additional driver-related tasks.
• Perform password resets for both internal users and our Professional Drivers across multiple platforms.
• Accurately record, update, and document tickets/requests using ServiceNow.  Monitor service desk tickets assigned to the queue and process first-in first-out based on priority.
• Process/fulfill requests submitted through the self-service portal.
• Provide Tier 1 application support for core platforms (Mastermind, Salesforce, Workday, etc.)

• 6+ months of experience in troubleshooting and providing phone support.
• 6+ months of experience in customer support roles.
• Availability to work any schedule, rotating shifts. 
• A logistics background/experience is preferred.
• Ability to work well under pressure
• Ability to define problems, collect data, establish facts, and draw valid conclusions to facilitate problem-solving
• Ability to interpret general technical questions
• Ability to follow instructions for resolving technical problems
• Excellent interpersonal, time management, and organizational skills; strong oral and written communication skills consistent with providing technical support and documenting this process
• Flexibility to accept change and handle multiple priorities
• Ability to communicate with end users and drivers.

Why you will love Global Technology Services:

• Join a powerful tech workforce and help us change the world through technology
• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs that will lead to new levels.