Logo for ePlus inc.

Technician I (Bailiwick), Req #1396

Role overview

Qualifications

  • One or more years of experience in an IT profession
  • Four Year College Degree preferred
  • A+ Certification preferred
  • Excellent customer service skills on phone and in person

Responsibilities

  • Monitor helpdesk software and respond to support requests
  • Administer Active Directory accounts
  • Troubleshoot hardware and software including Microsoft Office, Windows Operating Systems, and other in-house and 3rd party software.
  • Support installation and configuration of employee workstations

Key facts

Other skills

  • Troubleshooting (Problem Solving)
  • Microsoft Office
  • Customer Service
  • Professionalism
  • Problem Solving

About the company

ePlus inc. logo

ePlus inc.

IT Services & IT Consulting

ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure. For more than 30 years, we have stood side by side with more than 4,300 global customers, helping navigate an increasingly complex and dynamic IT, regulatory and workforce environment. Backed by an unparalleled bench of technical experts, more than 5,000 certifications and accreditations, top industry recognition, and a relentless commitment to innovation on behalf of everyone we serve, ePlus drives truly transformational results. We achieve these outcomes via excellence across security, cloud, and managed services – including data migration, hosting and management, along with data center, collaboration, and networking expertise. It’s equal parts strategy, execution, and results, always with our customers at the core. Each day. Every day. Please be aware that scammers will sometimes post jobs on third-party sites such as LinkedIn that appear at first to be legitimate but, in fact, are seeking cash or personal information. ePlus will never send a check to an applicant or require that an app be downloaded. You can learn more information about this type of scam from the Federal Trade Commission (FTC), at https://www.consumer.ftc.gov/articles/0243-job-scams. https://twitter.com/ePlus https://www.youtube.com/user/eplusinc/ https://www.facebook.com/ePlusinc https://www.instagram.com/eplus_technology/

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

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Job description


Overview


As a Technician I, you will perform hardware configuration, imaging and on-site deployment. You will utilize helpdesk software to track and respond to requests, log activity and resolve issues in a timely manner. 


Your Impact


The essential functions of this position include: 

  • Monitor helpdesk software and respond to support requests 
  • Administer Active Directory accounts 
  • Troubleshoot hardware and software including Microsoft Office, Windows Operating Systems, and other in-house and 3rd party software. 
  • Administer Cisco Call Manager 
  • Administer Unity voicemail 
  • Adhere to the corporate asset management procedures 
  • Support installation and configuration of employee workstations 
  • Manage printer maintenance and support 
  • Mnage additional duties, as assigned 

Qualifications


  • One or more years of experience in an IT profession 
  • Four Year College Degree preferred 
  • A+ Certification preferred 
  • Excellent customer service skills on phone and in person 
  • Professional demeanor 
  • Ability to think and come up with solutions quickly 
  • Knowledge of Networks is preferable 

Position Specifics


The base salary range for this position at commencement of employment is expected to be between $26.50 and $27.50 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

 



Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

  • Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
  • Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
  • Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
  • Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

  • We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
  • ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. 
Physical Requirements
  • While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
  • By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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