Senior Client Success Manager - Pharma

JOB SUMMARY

The Senior Client Success Manager is responsible for elevating the client experience and strengthening strategic engagement across the Pharma Solutions pillar. This role serves as the primary relationship owner for assigned clients, ensuring that client goals, contracted commitments, program execution, reporting, and long-term partnership opportunities remain aligned.

ESSENTIAL DUTIES & RESPONSIBILITIES

•    Serve as the primary post-sales point of contact and relationship owner for assigned pharma clients, ensuring continuity from contract execution through implementation, reporting, renewal, and expansion
•    Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions 
•    Develop and maintain strong relationships with pharma clients to establish a trusted partnership
•    Represents the client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs
•    Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs
•    Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client