Executive Client Success Manager, Retail Pharmacy Partnerships

JOB SUMMARY 

The Executive Client Success Manager for Retail Partnerships will manage key PSAO and GPO relationships. This will position will manage a portfolio and carry quota for revenue expansion. This role will successfully collaborate with internal stakeholders to align around the business strategy as well as timelines and expectations for technology integration. Success for this role will require strong business acumen, attention to detail and organization, as well as creativity and that success will be reflected in the commercial success of partnerships and ultimate advancement of our customers, collaborators, and Outcomes.

ESSENTIAL DUTIES & RESPONSIBILITIES

Client Retention & Relationship Management
•    Responsible for leading and managing key aspects of servicing and retaining clients
•    Ensures appropriate levels of service and operational support to clients by understanding and championing for clients’ needs and requirement
•    Leads regular client calls and presents MBR/QBRs

Client Program Management
•    Supports client onboarding activities, policy creation and modification
•    Communicates client program performance, helps inform strategy
•    Leads CMS report communication with clients and CMS application review
•    Oversees change request submissions

Data Management
•    Oversees the management of data for client accounts
•    Collaborates with internal teams to ensure appropriate updating, changing, discontinuing, mapping and validating of client data

Sales Growth

•    Drives revenue and margin growth with clients through relationship building and consultative selling 
•    Develops and executes client growth strategy and business plan

Renewals & Contract Execution
•    Manages contracting process for renewals, expansions and upsells
•    Facilitates contract negotiations and execution for contract renewals and new sold programs
•    Manages annual contract renewals and forecasting

Pricing, Proposals & RFP’s
•    Facilitate internal pricing and proposal process for new sales opportunities for assigned clients
•    Leads RFP (request for proposal) and RFI (request for information) responses and presentation