Role overview

Qualifications

Strong analytical skills with ability to measure performance against contracts and financial targets
Experience diagnosing performance barriers and developing action plans
Ability to collaborate across functions (finance, sales, account management) to implement initiatives
Excellent communication and stakeholder management to inform negotiations and client conversations

Responsibilities

Analyze client contracts to understand performance, diagnose barriers, and develop action plans to meet performance goals
Collaborate with cross-functional teams to execute performance action plans
Serve as subject matter expert on performance barriers affecting assigned clients and guide on feasibility for contract negotiations
Coordinate with finance and sales to communicate expected performance and support client conversations

Key facts

Remote from: United States
Full time
English

Hard skills

Root Cause Analysis Performance Management Contract Management Contract Management Cross-Functional Collaboration KPI Reporting Strategy Execution Contract Management Account Management Sales Planning Performance Improvement Stakeholder Communications Financial Integration Plan Of Action And Milestones (POA&M)

Other skills

Analytical Thinking
Teamwork
Communication
Problem Solving

About the company

Outcomes™

Digital Health & Health Tech

Outcomes® drives better health outcomes by uniting technology and clinical relationships through a connected healthcare network. As a leading patient-centric technology business, we unite pharmacies, payers, and pharmaceutical companies through patient engagement solutions, tailored tools for the future pharmacy, and advanced workflow optimization. Our comprehensive offerings benefit a nationwide network of 48,000 community, chain, and grocery pharmacies, and more than 70 million patients.

Company details

IndustryDigital Health & Health Tech

Company size501 - 1000

Links

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Job description

JOB SUMMARY

This position is responsible for managing performance guarantees for a subset of tier 2-4 clients. They serve as the business’s subject matter expert on the performance and financial aspects of those clients' contracts. They are responsible for understanding how we're performing against client performance expectations and financial targets and implementing strategies to ensure strong results on both fronts. Individuals in this role may also serve as process owners for performance initiatives the span the entire department.

ESSENTIAL DUTIES & RESPONSIBILITIES

Understand with great detail how we’re performing against client contracts, diagnose for performance barriers and develop action plans to meet performance goals.
Collaborate with teams across the business to execute on performance action plans.
Serve as expert on performance barriers impacting assigned clients.
Collaborate with account management teams to support their conversations with clients.
Coordinate with finance to communicate expected performance.
Inform contract negotiations by coordinating with sales teams on performance feasibility.

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