Key Facts

Remote From:

Full time

English

Hard Skills

Root Cause Analysis Performance Management Contract Management Contract Management Cross-Functional Collaboration KPI Reporting Strategy Execution Contract Management Account Management Sales Planning +4 more

Other Skills

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Analytical Thinking
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Teamwork
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Communication
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Problem Solving

Roles & Responsibilities

Strong analytical skills with ability to measure performance against contracts and financial targets
Experience diagnosing performance barriers and developing action plans
Ability to collaborate across functions (finance, sales, account management) to implement initiatives
Excellent communication and stakeholder management to inform negotiations and client conversations

Requirements:

Analyze client contracts to understand performance, diagnose barriers, and develop action plans to meet performance goals
Collaborate with cross-functional teams to execute performance action plans
Serve as subject matter expert on performance barriers affecting assigned clients and guide on feasibility for contract negotiations
Coordinate with finance and sales to communicate expected performance and support client conversations

Job description

JOB SUMMARY

This position is responsible for managing performance guarantees for a subset of tier 2-4 clients. They serve as the business’s subject matter expert on the performance and financial aspects of those clients' contracts. They are responsible for understanding how we're performing against client performance expectations and financial targets and implementing strategies to ensure strong results on both fronts. Individuals in this role may also serve as process owners for performance initiatives the span the entire department.

ESSENTIAL DUTIES & RESPONSIBILITIES

Understand with great detail how we’re performing against client contracts, diagnose for performance barriers and develop action plans to meet performance goals.
Collaborate with teams across the business to execute on performance action plans.
Serve as expert on performance barriers impacting assigned clients.
Collaborate with account management teams to support their conversations with clients.
Coordinate with finance to communicate expected performance.
Inform contract negotiations by coordinating with sales teams on performance feasibility.