Global Client Manager (6 Months Fixed-Term/Remote)

ABOUT GENERATION

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries.

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with underrepresented communities in their country.

About Generation’s Digital Talent Hub

Generation’s Digital Talent Hub (DTH) connects employers with pre-trained, job-ready digital talent. We empower employers with talent sourcing, workforce readiness, and performance monitoring support, helping build a strong digital workforce ecosystem across Africa.

JOB OBJECTIVE

We are seeking an organized, relationship-focused and performance-driven Client Manager to attract and oversee the onboarding of employer partners in Pan-Africa. You will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and delivering high-quality service.  The focus of this role will be to create project opportunities via a creative design process with SME’s.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Client Management

• Serve as primary relationship contact for global remote employer partners pan-Africa
• Manage effective DTH employer onboarding
• Conduct regular project management meetings, check-ins, and performance reviews
• Monitor project performance, retention, and satisfaction
• Maintain CRM and documentation of all employer interactions
• Track employer engagement, hiring outcomes, and performance data
• Project Coordination: Oversee the planning, execution, and delivery of projects, working closely with internal teams (talent and alumni management, marketing, operations, BD systems and administration).
• Provide weekly/monthly reports to program leadership
• Support program insights, alumni activities, and feedback loops
• Identify opportunities to expand services or introduce new solutions that add value for the client.
• Issue Resolution: Address client concerns promptly, troubleshoot problems, and ensure client satisfaction.
• Budget Management: Track project budgets, timelines, and resources to ensure efficient delivery and profitability.

QUALIFICATIONS

Requirements

• Capable of effective account management, partnership management, talent placement or HR/recruitment roles
• Strong stakeholder management & communication skills
• Demonstrated ability to build and maintain business relationships
• Ability to manage multiple employers and priorities
• Experience in the African tech or talent ecosystem is a plus
• High level of initiative, professionalism & empathy
• Able to manage conflicts and escalate issues appropriately
• A deep understanding of DTH subject areas: Digital Marketing, Data Analytics, Customer Support, Sales or Web Development.

Key Competencies

• Relationship management
• Communication & presentation skills
• Reporting & record-keeping ability
• Problem-solving & adaptability
• Stakeholder engagement