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Appraisal Representative (Remote)

Workway

Role overview

Qualifications

  • 2+ years of experience in appraisal management, customer service, operations, or a related field.
  • Strong knowledge of real estate and appraisal terminology preferred.
  • Experience managing high-volume workflows and client communications.
  • Excellent written and verbal communication skills.

Responsibilities

  • Manage assigned appraisal pipelines from intake through completion.
  • Collect and process appraisal payments in accordance with company policies.
  • Utilize internal tools, data, and market knowledge to select and engage qualified appraisers.
  • Serve as the primary liaison between lender clients, borrowers, and appraisers.

Key facts

  • Remote from: Florida (USA)
  • Freelance
  • Mid-level (2-5 years)
  • English

Hard skills

Appraisals Real Estate Marketing Payment Processing Performance Analytics Call Center Experience Account Management Mortgage Loans

Other skills

  • Customer Service
  • Communication
  • Scheduling
  • Organizational Skills
  • Time Management
  • Professionalism

About the company

Workway logo

Workway

Staffing & Recruiting

Workway is a specialty staffing company, working with organizations across the country in search of exceptional candidates. Our team of employment experts provides recruiting services across a range of market sectors including: * Real Estate and Banking services including Title, Escrow, Mortgage, REO/Foreclosure, Banking and Credit Union * Professional Staffing including Finance, Accounting, Clerical, Administrative and Legal Previously ranked #64 in Inc. 500's fastest growing companies and driven by passion for success, to meet the challenges of a changing economy, we are consistently forming relationships with new employers, providing opportunities for our top talent.

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size201 - 500

Links

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Job description

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an Appraisal Representative opportunity with a trusted leader in the title and escrow industry, known for its stability, innovative solutions, and commitment to exceptional customer service. Join a team that values growth, collaboration, and making a real impact in helping people achieve homeownership.

We are seeking a detail-oriented Appraisal Representative to manage appraisal orders from intake to delivery. This role coordinates scheduling, communication, payments, and client updates to ensure efficient service and timely completion. Ideal candidates thrive in fast-paced environments and are committed to delivering exceptional client support.

Your specific duties will include:
Order & Pipeline Management
  • Manage assigned appraisal pipelines from intake through completion.
  • Monitor dashboards and queues to ensure all files are addressed within defined SLAs and performance targets.
  • Ensure accurate and timely order setup, documentation, and milestone tracking.
Payment Processing & Order Setup
  • Collect and process appraisal payments in accordance with company policies.
  • Verify order accuracy, documentation, and requirements prior to assignment.
  • Ensure files are properly configured to support efficient scheduling and delivery.
Appraiser Assignment & Scheduling
  • Utilize internal tools, data, and market knowledge to select and engage qualified appraisers.
  • Coordinate appraisal scheduling and confirm appointment details with all parties.
Client & Vendor Communication
  • Serve as the primary liaison between lender clients, borrowers, and appraisers.
  • Manage high volumes of inbound and outbound calls, emails, and system communications.
Performance & Operational Excellence
  • Execute assigned tasks in alignment with productivity, quality, and margin goals.
  • Utilize reporting tools and scorecards to monitor performance and identify improvement opportunities.
Culture & Service Leadership
  • Serve as an ambassador of the Delivery +1% mindset in all interactions.
  • Demonstrate accountability, professionalism, and proactive follow-through.
Required qualifications for the position include:
  • 2+ years of experience in appraisal management, customer service, operations, or a related field.
  • Strong knowledge of real estate and appraisal terminology preferred.
  • Experience managing high-volume workflows and client communications.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Comfortable working with dashboards, reporting tools, and operational systems.
Required qualifications for the position include:
  • Call center, account management, or processing experience a plus.
  • Prior mortgage, lending, or real estate experience preferred
Pay Rate Range: $22.19 – $23.32 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.

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Marcus Rivera

Chief Revenue Officer

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