Role overview

Qualifications

Experience with Rent Manager software
Strong communication skills
Ability to handle maintenance requests
Problem-solving skills

Responsibilities

Answer inbound calls during business hours
Fully resolve caller needs at the point of contact
Upload tenant payment batches via CSV file into Rent Manager
Coordinate maintenance dispatch

Key facts

Remote from: Indiana (USA), Maryland (USA)
Full time
Admin Manager
English

Hard skills

Inbound Calls Software Maintenance

Other skills

Communication
Problem Solving
Teamwork

About the company

Virtual Coworker

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Company details

Company typeScaleup

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

• Answer inbound calls during business hours

• Fully resolve caller needs at the point of contact — not just message-taking

• Use Rent Manager software to look up tenant, property, and account information as needed

• Upload tenant payment batches via CSV file into Rent Manager (training will be provided)

• Handle maintenance requests:

• Primary path: guide tenants to log the request themselves in Rent Manager

• Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly

• Coordinate maintenance dispatch:--Identify which property manager/technician is available and when

• Contact the appropriate tech to go out to the property

• If no tech is reachable, escalate to the Property Manager directly

• Know when and how to escalate issues to the Managing Member, when needed