Role overview

Qualifications

Experience managing business operations, fulfillment processes, production workflows, or similar operational functions in a deadline-driven environment, ideally within healthcare, benefits administration, insurance, or a related industry.
Experience coordinating with external vendors, managing timelines, tracking deliverables, and resolving operational issues through effective communication and follow-up.
Experience with fulfillment platforms and processes, particularly Zelis, NOMI, and/or Red Card fulfillment workflows, strongly preferred.
Intermediate or advanced proficiency with Microsoft Office 365 applications, including Excel, Word, and Visio.

Responsibilities

Manage the fulfillment lifecycle for member ID cards, Welcome Letters, EOBs, and related materials, including production coordination, tracking, issue resolution, and final delivery.
Serve as the primary operational liaison between Reflect Health and external fulfillment partners, including Zelis/NOMI.
Oversee quality review and approval processes for fulfillment outputs, ensuring compliance, branding, and business requirements.
Maintain fulfillment workflows, documentation, templates, and operational resources while identifying opportunities to improve efficiency.

Key facts

Remote from: Ohio (USA)
Full time
English

Hard skills

Service Fulfillment Vendor Management Project Management SQL (Programming Language) Organizational Structure

Other skills

Quality Assurance
Communication
Analytical Skills
Problem Solving
Detail Oriented

About the company

S&S Health

Insurance

S&S Health is a premier healthcare administration company. We offer self, level and fully funded solutions that lower costs while improving outcomes with a consumer centric experience. Our integrated benefits, services and technology platform have been developed to serve the needs of Employers, TPAs, and Health Systems. The company has a nationwide presence with the ability to sell and service in every state. Currently, we maintain offices in Ohio, Connecticut, Florida and Nevada.

Company details

Company typeSME

IndustryInsurance

Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members.

We are seeking a Fulfillment Associate to support member communications and fulfillment activities, including ID cards, Welcome Letters, Explanation of Benefits (EOBs), and related materials. This role will coordinate fulfillment workflows, vendor communications, quality reviews, and production timelines to ensure accurate and timely delivery. The ideal candidate is organized, detail-oriented, and experienced in managing operational processes, tracking deliverables, and supporting continuous improvement in a fast-paced environment.

Responsibilities

Fulfillment Operations: Manage the fulfillment lifecycle for member ID cards, Welcome Letters, EOBs, and related materials, including production coordination, tracking, issue resolution, and final delivery. Ensure requests are completed accurately and according to established timelines and business requirements.
Vendor Management: Serve as the primary operational liaison between Reflect Health and external fulfillment partners, including Zelis/NOMI, to coordinate production activities, monitor progress, resolve issues, and maintain consistent communication throughout the fulfillment process.
Quality Assurance: Oversee quality review and approval processes for fulfillment outputs, including pre-production samples, production validation, and final quality checks. Ensure member communications meet compliance, branding, and business requirements.
Workflow Management: Maintain fulfillment workflows, documentation, templates, and operational resources while identifying opportunities to improve efficiency, reduce manual effort, and support scalable processes.
Fulfillment & Issue Resolution: Monitor fulfillment status from initiation through completion, identify potential delays or risks, coordinate resolution efforts, and provide timely updates to internal stakeholders.
Reporting & Analytics: Collect, analyze, and maintain fulfillment metrics and operational reporting to support performance tracking, identify trends, and drive continuous improvement.
Compliance & Documentation: Ensure fulfillment processes and member communications align with regulatory requirements, organizational standards, and client expectations. Maintain documentation related to templates, workflows, approvals, and vendor processes.
Cross-Functional Collaboration: Partner with Implementation, Operations, Client Services, and other internal teams to align fulfillment requirements, improve coordination, and support knowledge sharing across the organization.

Qualifications

Operational Experience: Experience managing business operations, fulfillment processes, production workflows, or similar operational functions in a deadline-driven environment, ideally within healthcare, benefits administration, insurance, or a related industry.
Vendor & Workflow Management: Experience coordinating with external vendors, managing timelines, tracking deliverables, and resolving operational issues through effective communication and follow-up.
Fulfillment Platform Experience: Experience with fulfillment platforms and processes, particularly Zelis, NOMI, and/or Red Card fulfillment workflows, strongly preferred.
Technical Skills: Intermediate or advanced proficiency with Microsoft Office 365 applications, including Excel, Word, and Visio. Basic familiarity with SQL and Adobe Acrobat Pro or similar PDF editing tools preferred.
Analytical Skills: Strong analytical, organizational, and problem-solving skills with the ability to identify issues, evaluate solutions, and communicate recommendations effectively.
Project Management Skills: Ability to manage multiple priorities, coordinate workflows, maintain accurate documentation, and meet deadlines in a fast-paced environment.
Communication Skills: Excellent verbal and written communication skills with the ability to collaborate effectively across internal teams, external vendors, and business stakeholders.
Attention to Detail: Highly organized and detail-oriented with a strong commitment to accuracy, quality, and operational excellence.

Reflect Health is committed to providing a safe and secure workplace for all employees. All final candidates will be subject to background checks and drug screening as part of the hiring process.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.