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Client Success Manager - REMOTE

Role overview

Qualifications

  • Proven experience in account management, client success, or vendor management roles.
  • Experience in healthcare, insurance, or Third-Party Administrator (TPA) environments strongly preferred.
  • Strong understanding of healthcare vendors, including PBMs and utilization/case/disease management programs.
  • Excellent communication and relationship-building skills across diverse stakeholders.

Responsibilities

  • Manage a portfolio of clients with a strong focus on retention, satisfaction, and long-term partnership success.
  • Serve as the central point of contact between clients, brokers, internal teams, and external vendors to ensure alignment and timely issue resolution.
  • Develop and maintain strong, trust-based relationships with key stakeholders across client and vendor organizations.
  • Coordinate and manage relationships with external vendors, including PBMs, utilization management, case management, and disease management partners.

Key facts

Other skills

  • Plan Execution
  • Analytical Skills
  • Microsoft Office
  • Communication
  • Relationship Building

About the company

S&S Health logo

S&S Health

Insurance

S&S Health is a premier healthcare administration company. We offer self, level and fully funded solutions that lower costs while improving outcomes with a consumer centric experience. Our integrated benefits, services and technology platform have been developed to serve the needs of Employers, TPAs, and Health Systems. The company has a nationwide presence with the ability to sell and service in every state. Currently, we maintain offices in Ohio, Connecticut, Florida and Nevada.

Company details

Company typeSME
IndustryInsurance
Company size51 - 200

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Job description

Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members.

We are seeking a Client Success Manager to serve as a key member of our Account Management team, acting as the primary point of coordination between clients, brokers, and our vendor ecosystem. This role is highly visible and relationship-driven, focused on strengthening client retention, ensuring high-quality service delivery, and optimizing vendor performance to deliver measurable value for employer groups.

Responsibilities:

  • Own Client Relationships: Manage a portfolio of clients with a strong focus on retention, satisfaction, and long-term partnership success.
  • Act as Primary Liaison: Serve as the central point of contact between clients, brokers, internal teams, and external vendors to ensure alignment and timely issue resolution.
  • Build Trusted Partnerships: Develop and maintain strong, trust-based relationships with key stakeholders across client and vendor organizations.
  • Oversee Vendor Performance: Coordinate and manage relationships with external vendors, including PBMs, utilization management, case management, and disease management partners.
  • Monitor & Improve Outcomes: Track vendor performance against service levels and contractual expectations, identifying gaps and driving corrective action plans.
  • Drive Client Strategy: Support the development and execution of account strategies focused on retention, cost containment, and improved clinical and financial outcomes.
  • Analyze & Optimize: Partner with internal analytics teams and vendors to evaluate utilization trends and claims data, recommending solutions to improve plan performance.
  • Coordinate Cross-Functionally: Act as a central hub across clients, brokers, internal departments, and vendors to ensure seamless service delivery.
  • Support Lifecycle Activities: Assist with onboarding, renewals, and ongoing client management activities to ensure a smooth client experience.
  • Contribute to Growth: Support retention and growth objectives through proactive engagement, solution identification, and high-quality service.

Qualifications

  • Background: Proven experience in account management, client success, or vendor management roles.
  • Industry Knowledge: Experience in healthcare, insurance, or Third-Party Administrator (TPA) environments strongly preferred.
  • Vendor Ecosystem Expertise: Strong understanding of healthcare vendors, including PBMs and utilization/case/disease management programs.
  • Benefits Knowledge: Familiarity with plan design concepts (SPD, SBC) and employer-sponsored health plans.
  • Analytical Skills: Ability to interpret utilization trends, claims data, and performance metrics to inform decision-making.
  • Cost Management: Knowledge of cost containment strategies and healthcare utilization management principles.
  • Communication & Influence: Excellent communication and relationship-building skills across diverse stakeholders.
  • Organization & Execution: Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
  • Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Reflect Health is committed to providing a safe and secure workplace for all employees. Please note that all final candidates will undergo a comprehensive background check and drug testing as part of our hiring process.


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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