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Customer Service Coordinator

Ruhrpumpen

Role overview

Qualifications

  • Bachelor’s degree in Engineering, Customer Service, or a related field
  • English proficiency required (written and verbal)
  • Previous experience in Customer Service, Warranty, Aftermarket, or Case Management roles
  • Strong customer-oriented mindset with excellent communication and interpersonal skills

Responsibilities

  • Manage and coordinate all customer complaint cases from initiation through final resolution, ensuring timely and effective closure
  • Serve as the primary point of contact for customers throughout the case lifecycle, maintaining clear communication and a high level of customer satisfaction
  • Monitor and control warranty-related costs while supporting cost reduction initiatives and operational efficiency
  • Collaborate with cross-functional and international teams when the root cause or resolution involves operations outside of Brazil

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Social Skills
  • Problem Solving
  • Decision Making
  • Microsoft Office
  • Time Management
  • Teamwork

About the company

Ruhrpumpen logo

Ruhrpumpen

Industrial Machinery Manufacturing

More than 75 years of creating the pumping technology that moves our world. Ruhrpumpen is an innovative and efficient pump technology company that designs, manufactures, and services highly-engineered and standard pumping solutions for the oil & gas, power generation, industrial, water, and chemical markets. The implementation of cutting-edge technology and world-class engineering, combined with our unique vertically integrated structure, allows Ruhrpumpen to design complex technical solutions, creating the most robust and powerful pump systems in the marketplace.

Company details

Company typeLarge
IndustryIndustrial Machinery Manufacturing
Company size1001 - 5000

Links

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Job description

Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Join our team, experience making a difference and build your career!

CUSTOMER SERVICE COORDINATOR

Purpose:
Responsible for managing and coordinating all customer complaint cases from initiation through resolution. This role oversees warranty, courtesy, and chargeable service cases, ensuring timely communication, cross-functional collaboration, and customer satisfaction. The coordinator works closely with internal business units including Engineering, Services, and Parts to prioritize and resolve customer issues efficiently while maintaining company service standards.

Responsibilities:
  • Manage and coordinate all customer complaint cases from initiation through final resolution, ensuring timely and effective closure.
  • Serve as the primary point of contact for customers throughout the case lifecycle, maintaining clear communication and a high level of customer satisfaction.
  • Monitor and control warranty-related costs while supporting cost reduction initiatives and operational efficiency.
  • Track all case activities, follow up on action items, and ensure committed deadlines and service expectations are met.
  • Collaborate with cross-functional and international teams when the root cause or resolution involves operations outside of Brazil.
  • Escalate critical issues appropriately to ensure prompt resolution and minimize business impact.
  • Communicate recurring field issues and customer feedback to internal stakeholders to support continuous improvement and product/service quality enhancement.
Requirements:
  • Bachelor’s degree in Engineering, Customer Service, or a related field.
  • English proficiency required (written and verbal).
  • Previous experience in Customer Service, Warranty, Aftermarket, or Case Management roles.
  • Strong customer-oriented mindset with excellent communication and interpersonal skills.
  • Ability to manage multiple cases and priorities in a fast-paced environment.
  • Problem-solving and decision-making skills with strong attention to detail.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint).
  • Experience with ERP or CRM systems is preferred.
  • Knowledge of warranty processes, field service coordination, or industrial/manufacturing environments is a plus.
At Ruhrpumpen, we value every employee, recognizing that each person contributes to our success through their position. We are a growing team, join us and live Rurhpumpen!

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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