Role overview

Qualifications

Bachelor's degree in Human Resources, Business, or a related discipline.
5–7+ years of relevant experience in HR Operations, with at least 3 years specialising in the Hong Kong market.
Strong command of the HK Employment Ordinance, MPF regulations, salaries tax requirements, and statutory benefit obligations.
Proven experience managing immigration matters in HK (IANG, Employment Visa, dependent visas).

Responsibilities

Lead and oversee end-to-end HR operations across the employee lifecycle for Hong Kong.
Oversee onboarding processes to deliver a positive employee experience.
Manage day-to-day HR operational activities including employee lifecycle changes, offboarding, benefits administration, payroll coordination, and immigration.
Identify opportunities to simplify processes, improve ways of working, and leverage technology to enhance operational efficiency.

Key facts

Remote from: Hong Kong
Full time
Senior (5-10 years)
Operations Manager
English,

Hard skills

HR Operations Process Improvement Payroll Processing Immigration Law HR Efficiency Computational Tools

Other skills

Critical Thinking
Communication
Problem Solving
Adaptability

About the company

OKX

Financial Services

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. We believe in good sportmanship and the pursuit to be better. You may see our OKX logo neatly fitted on the McLaren F1 cars, Manchester City FC team shirts, or at the Tribeca Film Festival celebrating artists and creators. Wherever you may find us, you will notice our pursuit of making our world more efficient, transparent, and connected. To learn more about OKX, download our app or visit: www.okx.com UK users follow: https://www.linkedin.com/company/okxuk/ Learn more about working at OKG, the business group developing OKX, our Digital Assets Exchange, our Web3 portal and blockchain ecosystems: bit.ly/WorkingatOKG

Company details

Company typeLarge

IndustryFinancial Services

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

The Global HR Operations team plays a critical role in delivering an exceptional employee experience across the entire employee lifecycle. We are responsible for providing efficient, compliant, and people-centric HR services while continuously improving the way we work. As an HR Operations Manager for the Hong Kong market, you will lead day-to-day HR operations and ensure seamless delivery of HR services across onboarding, employee lifecycle management, benefits, payroll coordination, immigration, and offboarding.

Beyond operational excellence, you will identify opportunities to improve processes, leverage technology, and simplify workflows to enhance both employee experience and operational effectiveness. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, exercises sound judgement, and is motivated to continuously learn, improve, and drive meaningful change.

What You’ll Be Doing

Lead and oversee end-to-end HR operations across the employee lifecycle for Hong Kong, ensuring services are delivered accurately, compliantly, and with a strong focus on employee experience.
Oversee onboarding processes to deliver a positive and welcoming employee experience, including first-day preparation and orientation programmes.
Manage day-to-day HR operational activities, including employee lifecycle changes, offboarding, benefits administration, payroll coordination, immigration (IANG, Employment Visa, business visa), employment documentation, audit and statutory submissions.
Own HK statutory compliance — HK Employment Ordinance, MPF enrolment and contributions, salaries tax (IR56B/E/F/G filings), statutory leave and benefit calculations.
Maintain the integrity of HR systems and employee data, ensuring accurate records and adherence to governance and compliance requirements.
Partner closely with HR Business Partners, Payroll, Finance, Legal, IT, and external vendors to resolve operational challenges and deliver consistent, high-quality HR services.
Identify opportunities to simplify processes, improve ways of working, and leverage technology or automation — including AI tools — to enhance operational efficiency and employee experience.
Analyse operational issues to identify underlying causes, recommend practical solutions, and implement improvements that strengthen service quality and operational effectiveness.
Prepare and analyse HR operational metrics and reports to support decision-making and monitor service performance.
Lead or support HR projects and process improvement initiatives, taking ownership to deliver high-quality outcomes within agreed timelines.

What We Look For In You

- Bachelor's degree in Human Resources, Business, or a related discipline.
- 5–7+ years of relevant experience in HR Operations, with at least 3 years specialising in the Hong Kong market.
- Strong command of the HK Employment Ordinance, MPF regulations, salaries tax requirements, and statutory benefit obligations — able to advise stakeholders, not just process.
- Proven experience managing immigration matters in HK (IANG, Employment Visa, dependent visas).
- Experienced in a fast-paced, high-growth, or multinational environment — comfortable with ambiguity and shifting priorities.
- Strong critical thinking and sound judgement, with the ability to analyse information and make balanced decisions independently.
- Curious and solution-oriented, with a focus on identifying root causes and improving processes.
- Resilient and execution-focused, able to manage competing priorities and deliver results without losing accuracy.
- Proactive in driving process improvements and leveraging technology — including AI tools — to enhance efficiency.
- Excellent stakeholder management and communication skills, with the ability to collaborate across teams and seniority levels.
- Fluent in English and Cantonese (written and spoken); Mandarin an advantage.
- High level of professionalism, integrity, and discretion in handling confidential employee information.

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances [delete for remote roles]
Comprehensive healthcare schemes for employees and dependants [delete for remote roles]
More that we love to tell you along the process!

Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong.

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.