Role overview

Qualifications

A minimum of 5 years in either Account / Project Management or Agency Operations.
A demonstrated history of being both process-driven and result-focused.
Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships.
Proficient in Adobe CC, Microsoft Office and other related software.

Responsibilities

Assist in rolling out managing regional initiatives that maximize efficiency across our network.
Supporting the implementation of Global program rollouts in a regionally tailored fashion.
Identifying, developing and implementing process solutions and workflow patterns.
Training teams in the effective use of all proprietary and licensed workflow analytical tools within the business.

Key facts

Remote from: APAC
Full time
Operations Manager
English

Hard skills

Project Management Process Improvement Stakeholder Engagement Organizational Strategy Risk Analysis

Other skills

Microsoft Office
Training And Development
Creativity
Collaboration
Communication
Time Management
Problem Solving
Teamwork

About the company

OLIVER Agency

Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 300 clients in 48 countries and counting. Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), and adidas’ off-shore hub.In 2020 we were ranked #1 in Adweek’s Fastest Growing list (US) and featured in The Drum’s Honours List of the best businesses that helped shape the year. We are part of the Inside Ideas Group (IIG), which combines specialisms from Adjust Your Set (content and culture), Dare (design, experience and engineering) and Aylesworth Fleming (property marketing). IIG joined marketing technology group, The Brandtech Group (formerly known as You & Mr Jones) in January 2019 to give their clients access to the latest marketing technology solutions. The group includes tech-driven marketing companies, 55, Mofilm, Collectively, Gravity Road, Blood and Mobkoi, and holds strategic investments in leading technology businesses including Pinterest, Niantic, AI Foundation, VidMob, Jivox, Zappar, EVRYTHNG, Automat, Blacktag and Beeswax.

Company details

Company typeLarge

Company size1001 - 5000

Links

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Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Regional Operations Manager / Project Manager(Operations)

Location: India (Remote)

About the role:

The Operations Manager is a key part of the Regional Operations function for the agency. They will work closely with the Head of Operations to help formulate business strategy, design policies, coordinate operations, implement processes & technology solutions, ensure compliance, evaluate risk and report on overall operational performance.

Their role is to help our agency teams to deliver brilliant work in the most effective way. 

What you will be doing:

Assist in rolling out & managing regional initiatives that maximize efficiency across our network.
Supporting the implementation of Global program rollouts in a regionally tailored fashion
Identifying, developing and implementing process solutions and workflow patterns.
Implementing global processes & best practices that boost productivity regionally
Training teams in the effective use of all proprietary and licensed workflow & analytical tools within the business.
Working closely with our on-site and Hub teams to provide daily ad-hoc operational support.
Assisting with implementations to ensure new teams are brought on-line correctly.
Ensure the internal and external stakeholder’s experience is as positive as possible using clear communication in person, through the telephone and supported by email.
Take responsibility for excellence in operational service, understanding and then undertaking the appropriate communication, action and personal presentation as required by the business culture across the region.

What you need to be great in this role:

A minimum of 5 years in either Account / Project Management or Agency Operations.
A demonstrated history of being both process-driven and result-focused.
Comfortable working in a Global set-up across regions, cultures & time-zones.
Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships.
The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.
Proficient in Adobe CC, Microsoft Office and other related software.
Self-motivated, working with little supervision.
Collaborative team player - open minded.
Proven ability to effectively work with creative teams.
Proven ability to communicate and liaise with all levels in the business.
Discrete about all confidential and personal information.
Driven, proactive, helpful, and enthusiastic team player.
Passion for and inquisitive about AI and new technologies
Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 18155

#LI-D1 #LI-Remote

Our values shape everything we do:

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused  to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.