This role is accountable for maintaining configuration baselines, supporting change and release management processes, and ensuring configuration data accuracy to enable reliable IT service delivery and audit readiness.

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.

• Applicant must be a permanent resident or citizen of the United States and clearable for Public Trust clearance with the U.S Government.

Key Responsibilities

• Establish and maintain configuration management processes aligned with ITIL and FPAC service delivery requirements.
• Define, document, and manage configuration items (CIs) and their relationships within the CMDB.
• Maintain configuration baselines and ensure all changes are properly tracked, approved, and documented.
• Support Change Management by validating configuration impacts and ensuring updates are reflected in the CMDB.
• Perform regular configuration audits and reconciliation activities to ensure data accuracy and completeness.
• Support release and deployment activities by ensuring configuration data reflects current production environments.
• Develop and maintain configuration management documentation, procedures, and reporting artifacts.
• Collaborate with Asset Management, Incident Management, and Problem Management teams to support root cause analysis and service reliability.

Required Skills and Qualifications

• 3+ years of experience in configuration management within an enterprise IT environment.
• Strong understanding of ITIL Configuration and Change Management processes.
• Experience working with CMDB platforms (ServiceNow preferred).
• Experience managing configuration baselines, CI relationships, and audit processes.
• Strong attention to detail, data accuracy, and documentation discipline.
• Public Trust clearance eligibility.

Desired Skills and Qualifications

• Bachelor's degree in Information Technology or related field, or equivalent experience.
• ITIL Foundation certification or higher.
• Experience supporting federal IT environments and compliance frameworks.
• Familiarity with system integration environments supporting SAP, Salesforce, ArcGIS, or similar enterprise platforms.