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Call Center Staff

Role overview

Qualifications

  • US Citizenship REQUIRED
  • A minimum of one year of experience in a medical/hospital call center
  • A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
  • Fluent in English and/or Spanish, both oral and written

Responsibilities

  • Handle inquiries and requests in a courteous and professional manner
  • Listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
  • Gather information to determine needs and apply problem-solving skills to resolve inquiries/requests
  • Communicate information clearly, accurately, and completely

Key facts

Other skills

  • Problem Solving
  • Communication
  • Empathy
  • Active Listening
  • Professionalism
  • Information Gathering
  • Time Management

About the company

ITCON Services logo

ITCON Services

IT Services & IT Consulting

ITCON Services is a dynamic consulting company that provides innovative technology and management solutions to its customers. Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations. We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be. As a young, small, and aggressive company, we attract some of the best minds in the consulting business who possess an extraordinary ability to quickly adapt to and address our customers' changing needs. We value and respect our employees, who are unconditionally committed to the highest standards of ethical behavior, professional integrity, and the creation of quality products. At ITCON Services, we strive hard to establish and maintain long-term relationships with our customers as well as with our employees

Company details

IndustryIT Services & IT Consulting
Company size51 - 200

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Job description

ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff.
  • US Citizenship REQUIRED
  • A minimum of one year of experience in a medical/hospital call center
  • A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
  • Fluent in English and/or Spanish, both oral and written
  • Ability to handle inquiries and requests in a courteous and professional manner
  • Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
  • Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
  • Ability to communicate information clearly, accurately, and completely
  • Ability to record all pertinent information accurately and efficiently
  • Ability to handle crisis and abusive calls in a professional and effective manner
  • Ability to control the pace and flow of the inquiry/request and manage call time effectively
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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