Application System Engineer
3+ yrs
Remote
IST
Rate: 1.3 Plus GST
APPLICATION SUPPORT ENGINEER
The Key Performance Areas of this role will be as follows:
Business and system requirements fully understood.
Implementations related to incidents, changes and/or service requests.
Management of incidents, problems, minor changes and/or service requests
SLA adherence and management
Root cause analysis
Understand (and grow understanding) of business and systems.
Troubleshooting and debugging of technical solutions
Operational coordination from a technical support perspective
Knowledge sharing with team members (in the form of advice and documentation)
To drive enhancement of operational procedures
Requirements:
Oracle PL/SQL coding experience
VB.Net or C# coding experience, which would be advantageous.
Technical skills within reporting tools such as SSRS
Professional and customer service orientation
