Resident Service Engineer

Job Description:

Resident Service Engineer Machine Technician

About Packsize
Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.

About the Role
We are looking for a highly skilled Resident Service Engineer in the New Jersey. This Engineer will work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

What You'll Do

• Work cross-functionally with R&D, Software and Quality Engineering teams
• Receive incoming parts and supplies, verify their quality and quantity
• Ensure proper documentation and record-keeping of parts transactions
• Monitor and maintain accurate inventory levels of parts and supplies.
• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance.
• Completes and successfully pass training courses
• Develops knowledge of Packaging Designs
• Learns and develops the customer support and technical skills necessary to perform high quality maintenance
• Performs preventive maintenance on machines, equipment and accessories
• Performs installation of new equipment and train Customer Personnel
• Learns and completes basic administration duties (assigned tasks, emails, etc.)
• Exposed to moving parts and electricity that require safety protocols
• Excellent work ethic and time management skills needed
• Must be accessible via telephone, and promptly return email and phone messages
• Travel by vehicle or airplane within assigned geography, overnight travel may be required

What You'll Bring

• Proven experience in parts and inventory management, preferably in similar industry
• Proficiency in using inventory management software and tools
• Excellent Customer Service skills
• Basic Excel, Word skills
• Knowledge of Windows platforms
• Advanced mechanical skills
• Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
• Ability to learn troubleshooting and problem-solving procedures
• Able and willing to lift up to 50 lbs
• Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
• Must be able to climb a ladder
• Exhibit mature, independent judgment with little or no direct supervision
• Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
• Associate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferred
• Good mechanical and troubleshooting skills
• Clean driving record with a valid driver’s license

Machine Operation

Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

Travel

• There will be initial travel requirements for training purposes.

Working Environment and Physical Demands

The following are representative of the typical working environment and physical demands

of this position. To successfully perform the essential functions of this job, you will be required to:

• Communicate with others to exchange information

• Work within a production facility, warehouse, or manufacturing environment

• Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces

• Convey yourself great distances within and around various work sites and from one work site to another

• Remain in a stationary position, often standing for prolonged periods.

• Work in a noisy environment at various temperatures

• Move objects (equipment, machinery, and products) weighing up to 50 lbs

• Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like

• Perform tasks that require you to bend, stretch, push, pull, carry, and reach

What We Offer

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.