Logo for KMC Solutions

XTN-952B910 | CLIENT SUPPORT ASSOCIATE

Role overview

Qualifications

  • 1 to 2 years of relevant client support experience
  • Experience with VDO and VMS
  • Preferably with experience with RTSP, SMTP, HTTP

Responsibilities

  • Provide prompt, accurate, and friendly customer service
  • Respond to customer and vendor inquiries Via Text, Call, Tickets, and emails
  • Handle escalated customer support concerns
  • Work cross functionally where appropriate to solve any and all customer issues from billing to technical

Key facts

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Teamwork
  • Strong Work Ethic

About the company

KMC Solutions logo

KMC Solutions

Outsourcing & Offshoring

The #1 flexible office space and fastest-growing EOR provider in the Philippines #DefyLimits 🚀

Company details

Company typeLarge
IndustryOutsourcing & Offshoring
Company size1001 - 5000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

At Actuate, the Client Support Associate’s (CSA) primary objective is to delight customers by delivering best in class customer experience and consistency across all customer engagements. As a member of the Go-To-Market (GTM)Team, the CSA is on the front lines of all of our client communications and engagement, thus this role is critical to the growth and success of Actuate. The CSA is an entry level individual contributor role reporting to the Client Support Manager.  

  • Work from home
  • HMO
  • Access to KMC sites

The CSA will also work closely with Account Management, Solutions Engineering, Data Science, Engineering, Product and Operations.   

Responsibilities: 

  • Provide prompt, accurate, and friendly customer service
  • Respond to customer and vendor inquiries Via Text, Call, Tickets, and emails
  • Handle escalated customer support concerns
  • Work cross functionally where appropriate to solve any and all customer issues from billing to technical, no area is off limits
  • When appropriate use a customer-focused, needs-based approach to educate and support our clients
  • Maintain a strong work ethic with a total commitment to delighting customers each day 
  • 1 to 2 years of relevant client support experience
  • VDO and VMS
  • Preferably with experience with RTSP, SMTP, HTTP,

 

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Support Associate Related jobs

Other jobs at KMC Solutions

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.