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Client Support Associate - Temporary

Role overview

Qualifications

  • Bachelor’s degree from an accredited college or university, or equivalent applicable experience
  • Minimum of 2 years of customer service experience
  • Strong organization, critical thinking, and problem-solving skills
  • Excellent verbal and written communication skills

Responsibilities

  • Provide best-in-class customer experiences for WASH’s business to business clientele
  • Interpret and resolve client requests within established SLAs
  • Take ownership during client interactions and achieve first-contact resolution outcomes
  • Liaise with key departments to address a variety of client inquiries

Other skills

  • Customer Service
  • Critical Thinking
  • Problem Solving
  • Microsoft Office
  • Communication

About the company

WASH logo

WASH

Laundry & Drycleaning

Apartment owners, property managers and college administrators trust WASH to deliver hassle-free laundry room management, innovative technology, and reliable service with a focus on sustainability. We pride ourselves on our responsiveness, unmatched service and the long-standing partnerships we have forged with our customers since 1947. • Through digital solutions and connected rooms, WASH delivers convenient payment and service options to residents while also providing real-time data and automation to empower management decisions. • Our employees are our greatest asset. That’s why our average employee tenure is more than nine years. • Sustainable business practices like putting people first and proactive steps towards reducing our carbon footprint have kept us in business for 75 years and position us for the next 75. The result is an enhanced laundry experience, improved resident satisfaction, smarter operations and greater profitability. To learn more about WASH, visit wash.com.

Company details

IndustryLaundry & Drycleaning
Company size1001 - 5000

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Job description

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture.  If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you.  We invite you to bring your passion and experience to our team!

As a Client Support Associate, you'll be part of a team that directly impacts WASH's mission to be a world-class service provider and drives the smooth integration of WASH's new business ventures. The Client Operations team operates within a fast-paced environment, managing a high volume of diverse client inquiries, all while delivering essential cross-functional support to both our Sales and Operations teams. A successful Client Support Associate is well-organized, solution-oriented, and maintains a polished and professional demeanor. The ideal candidate is enthusiastic about delivering top-tier customer service, has a natural inclination for precision and organization, and demonstrates unwavering initiative in not only attaining but also enhancing team performance and productivity goals.

Estimated Salary: $22 - $28 per hour based on qualifications and experience.

Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, and responsibilities.

Responsibilities:

  • Provide best-in-class customer experiences for WASH’s business to business clientele
  • Interpret and resolve client requests within established SLAs
  • Take ownership during client interactions and achieve first-contact resolution outcomes
  • Prepare correspondences for internal and external clients
  • Calculate and explain client disbursements
  • Generate client revenue and portfolio reports
  • Interpret and explain contract terms
  • Diffuse difficult client interactions and handle escalations
  • Liaise with key departments to address a variety of client inquiries
  • Achieve and maintain quality assurance standards
  • Participate in special projects, as requested

Requirements:

  • Bachelor’s degree from an accredited college or university, or equivalent applicable experience
  • Minimum of 2 years of customer service experience
  • Strong organization, critical thinking, and problem-solving skills
  • Excellent verbal and written communication skills
  • Demonstrated proficiency in MS Office (Outlook, Word, Excel)
  • Bilingual English-Spanish or English-French is a plus

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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