Operations Manager: The Uncommon Business at Serv Recruitment Agency

Serv, a global executive recruitment partner, is hiring on behalf of our client The Uncommon Business for a Operations Manager.

Join the Team:

The Uncommon Business is the world’s fastest-growing AI-first education company, focused on helping business leaders build intelligent systems that scale without burnout. Operating within a high-performance, EOS-driven environment, the company emphasizes ownership, speed, and measurable impact. This is a culture built for high performers who thrive in fast-paced, high-accountability environments and want to play a meaningful role in shaping the future of AI-driven business operations.

To learn more please visit: https://theuncommonbusiness.co/

Position Responsibilities:

If you are an operator who loves building systems, developing people, and creating clarity in fast-moving environments, this role offers the opportunity to shape how a high-growth company plans, executes, and scales.

This role includes:

• Designing and implementing a company-wide project management system across all departments
• Establishing standardized project management methodologies, meeting cadences, workflows, templates, and reporting structures
• Building and maintaining project management frameworks within Notion
• Running weekly 1:1s with department coordinators across Marketing, Sales, Curriculum, Student Success, Build, Data, and future teams
• Coaching coordinators to improve planning, prioritization, accountability, and execution discipline
• Building the Project Management function from the ground up, including hiring, onboarding, training, and managing project managers
• Defining project management career paths, expectations, and operating standards alongside the Director of Operations
• Managing and developing Project Managers as they are deployed into functional business units
• Establishing and maintaining company-wide project management cadences, including L10 meetings, quarterly Rocks planning, dependency reviews, and retrospectives
• Overseeing the tracking, reporting, and execution of quarterly company objectives and departmental Rocks
• Owning the operational structure of the company's Notion workspace, including governance, templates, taxonomy, documentation standards, and organization
• Ensuring recurring processes are documented, maintained, and assigned to accountable owners
• Driving continuous improvement initiatives through postmortems, process refinement, and operational reviews
• Serving as a cross-functional operational partner and escalation point when departments encounter execution challenges
• Supporting the Director of Operations by reducing project management bottlenecks and increasing organizational efficiency

Qualifications:

• Proven experience implementing project management systems within high-growth organizations
• Experience leading project managers, coordinators, or operational teams
• Strong understanding of project management methodologies, including Agile, Scrum, Shape Up, and related frameworks
• Demonstrated success creating repeatable systems, processes, and operating rhythms that scale
• Experience coaching team members from reactive execution to proactive planning
• Strong knowledge of Notion and experience designing operational systems within modern workplace tools
• Experience working within remote-first, fast-paced, entrepreneurial environments
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to influence cross-functional teams without direct reporting authority
• Comfortable balancing strategic planning with hands-on execution
• Strong communication, leadership, and stakeholder management skills
• Familiarity with AI tools and modern workplace technology preferred

Our Ideal Teammate Is Someone Who:

• Thinks like an operator and acts like an owner
• Creates clarity where others see complexity
• Brings structure without introducing bureaucracy
• Coaches people effectively while maintaining accountability
• Balances process discipline with practical business needs
• Enjoys building systems that continue to deliver results long after implementation
• Communicates directly, professionally, and with confidence
• Thrives in high-growth environments where priorities evolve quickly
• Loves solving operational challenges and improving how teams work together
• Is committed to continuous learning, growth, and improvement

Dream Teammate:

• Has successfully built a project management function from the ground up
• Has transformed reactive teams into proactive, highly accountable teams
• Can confidently explain which project management methodologies work best in different business environments and why
• Has hired, developed, and retained high-performing project managers
• Enjoys working directly with teams to drive adoption rather than simply creating processes
• Is equally comfortable leading strategy discussions and rolling up their sleeves to execute
• Brings both operational excellence and strong people leadership

Schedule Expectations:

Twice per year during launch seasons (approximately 10–12 weeks total annually), team members in launch-critical roles are expected to be available from 7:00 AM to 7:00 PM, with additional hours required for preparation, execution, live event support, and post-launch activities.

Outside of launch seasons, the workload remains strategic and sustainable, focused on building systems, processes, and infrastructure that improve execution across the business.

Location: Remote