Sr. Salesforce Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Sr. Salesforce Developer

Reporting to: Sr. Director, IT Billing & Revenue Systems
Location: Canada (Remote)

Role Overview:

Genesys is seeking a skilled and delivery-focused Salesforce Developer to support the development, configuration, and enhancement of our Quote-to-Cash (Q2C) systems. This role will work across Salesforce platforms (including CPQ and core CRM) to deliver maintainable solutions that support quoting, order management, and integration with downstream billing and revenue systems.

As part of the Q2C engineering team, you will collaborate closely with Technical Leads, Product Owners, and Business Systems Analysts to assist in translating business requirements into high-quality technical solutions. You will play a key role in ensuring system reliability, data integrity, and seamless integration with platforms such as Zuora and other enterprise systems.

Success in this role requires strong hands-on development expertise, attention to detail, and the ability to operate effectively in a fast-paced, cross-functional environment.

Key Responsibilities:

• Design, develop, and implement Salesforce solutions across core CRM and CPQ, including custom objects, flows, Apex, and integrations.
• Collaborate with Technical Leads and BSAs to translate business requirements into technical designs and deliverables.
• Support development and maintenance of integrations between Salesforce and downstream systems such as Zuora, middleware, and other enterprise platforms.
• Develop and maintain Apex code, Lightning components, and configuration-based solutions following established standards.
• Participate in code reviews, ensuring adherence to development standards, best practices, and performance considerations.
• Support unit testing, system testing, and defect resolution, ensuring high-quality releases.
• Assist in troubleshooting and resolving production issues, including debugging, log analysis, and data validation.
• Contribute to release activities, including deployment support, validation, and post-release monitoring.
• Maintain technical documentation, including solution designs, data mappings, and configuration details.
• Collaborate with QA and other teams to ensure end-to-end system functionality and data integrity.

Required Qualifications:

• 5-8 years of experience in Salesforce development, including hands-on coding and configuration.
• Strong experience with Apex, SOQL, Lightning Web Components (LWC), and Salesforce Flows.
• Experience working with Salesforce integrations, including APIs, middleware, and asynchronous processing.
• Solid understanding of Salesforce data model, security model, and platform capabilities.
• Experience supporting enterprise systems with high data volume and complex workflows.
• Strong problem-solving and debugging skills, with the ability to analyze system behavior and data issues.
• Ability to work effectively in a cross-functional, agile environment.
• Good communication skills, with the ability to collaborate across technical and non-technical teams.

Preferred Qualifications:

• Experience with Salesforce RCA, CPQ systems, or Quote-to-Cash processes.
• Familiarity with Zuora Billing or other subscription billing platforms.
• Experience with integration patterns across Salesforce and external systems.
• Experience with GitHub CI/CD and AWS platforms.
• Exposure to SaaS subscription and usage-based business models.
• Experience working in SOX-controlled or regulated environments.
• Salesforce certifications (e.g., Platform Developer I/II, CPQ Specialist) are a plus.

#LI-Remote

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Employee Referrals:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.