Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Description

Job Title: Senior HRIS Analyst
Department & Team: HR Operations, HRIS
Reports to: HRIS Manager
Location: Remote
 

Summary:
 

Genesys is looking for a Senior HRIS Analyst who will support our Workday environment. In this role you will be working on system configuration, general system and data maintenance activities, and developing processes to maintain data integrity. In addition, this role will have a specialized area of focus in global Time Tracking and Absence. The role requires strong collaboration with stakeholders in all parts of the company, but particularly with the IT and global HR Teams; bridging the gaps between the business and technology.

What you’ll do in this role: 

• • Function as an internal “super user” of HR systems
  • Serve as a SME for other members of the HR team, providing guidance and support for day-to-day operations
  • Develop and implement related processes and procedures, including those for data entry, data flow, and exchanges with other computer systems
  • Configure Workday modules (Absence and Time Tracking), related business processes, and establish appropriate security roles to meet evolving business needs
  • Ensure configured processes and integrations advance and maintain the integrity of employee data across HR systems and across the business
  • Interface with IT personnel on system projects and initiatives and coordinate with HR management
  • Troubleshoot and resolve system issues, working closely with HRIS colleagues, IT, and external vendors as needed
  • Monitor and maintain data integrity, including performing audits and resolving discrepancies
  • Manage confidentiality of data by following established security/confidentiality standards
  • Prepare and conduct testing for implementing new functionality and enhancements; collaborating with stakeholders to review and develop test specifications
  • Participate in the planning and testing of regular system upgrades and patches
  • Research automation options within existing or new systems and presents management with recommendations
  • Create procedural documentation, including training materials or process documentation

 What you need to be successful in this role: 

• • Five+ years of prior experience working as a Sr. HRIS analyst or equivalent, with advanced experience in Workday Time Tracking and Absence modules. Prior implementation experience is highly desired
  • Experience of working for a global company and familiarity with a wide range of differing legislative requirements in the Time and Absence modules of Workday
  • Thorough understanding of SOX compliance and audit requirements related to HRIS functions
  • Proven ability to learn on the fly and maintain composure in a fast-paced, ambiguous environment
  • Strong team orientation and collaborative style
  • Excellent process management, planning, and organizational skills
  • Resilient, and determined to ensure projects and deliverables are achieved
  • A commitment to excellence, and attention to detail
  • Excellent oral and written communication skills
  • Ability to effectively communicate highly technical concepts to both technical and non-technical personnel in a diverse and multi-lingual company
  • Deep understanding of human resources business processes, the automation of such processes, and their role in the overall financial controls of a publicly traded company
  • Demonstrated ability to work professionally; to uphold confidentiality and manage sensitive situations with tact
  • Ability to work independently with general direction
  • Possess a proactive enthusiasm for solving problems and adding value to the company

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.