Business Support & Operations Manager

This is a remote position.

We are looking for a strategic, tech-savvy professional to join a five-star UK women’s wellness platform. If you live in your project management tools, breathe AI automation, and take pride in managing both people and processes with zero hand-holding, this is your next move. Fully remote and 4 to 5 hours per day.

This is a high-accountability, remote position requiring a strategic thinker who thrives in an evolving environment and possesses the professional maturity to act as a primary shield for the Founder.

As the Operations Executive, you will streamline systems and manage the delicate balance between high-end customer service and freelancer coordination. You are someone who finds genuine joy in "fixing" workflows and looking after a distributed team of over 60 coaches, ensuring they are supported while maintaining the highest service standards.

Key Responsibilities

• Systems & Process Engineering: Own the project management ecosystem (Trello/Asana/Notion) and replace manual handoffs with automated workflows and documented SOPs.
  

• Trainer & Freelancer Management: Oversee the onboarding, scheduling, and client-matching workflows for 60+ self-employed coaches, serving as their primary point of contact and quality controller.
  

• Strategic Communication: Manage multiple executive and departmental inboxes, triaging and resolving complex queries while designing systems to reduce future communication volume.
  

• Customer Excellence: Protect the organisation’s five-star rating by handling escalations with empathy and speed, building long-term retention into the service model.
  

• AI Integration: Actively deploy AI and automation tools (ChatGPT, Claude, Zapier, Make) to compound team output and eliminate administrative bottlenecks.
  

Requirements

Benefits