Key Facts

Remote From:

New York (USA)

Category: Technical Support Specialist

Full time

Mid-level (2-5 years)

Spanish

Hard Skills

Child Development Clinical Supervision Data Management Reflective Practice

Other Skills

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Supervision
•
Quality Assurance
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Training And Development
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Communication
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Organizational Skills
•
Teamwork

Roles & Responsibilities

Bachelor’s (3 years of relevant experience) and/or Master’s Degree in Social Work, Human Services or related field
Familiarity with Jamaica, Queens area and population, culturally sensitive, Bilingual (Creole, Bengali or Spanish) a plus
Knowledge of infant and child development and parent-child attachment
Experience with family services that embraces the concepts of family-centered and strength-based service provision

Requirements:

Provides weekly clinical, reflective and administrative supervision to Family Support Resource Specialists (FSRSs) and MCH Specialists
Ensures that staff are up to date with Healthy Start benchmarks and data entry in Go Beyond
Completes a range of quality assurance activities such as case record reviews, participant satisfaction phone surveys and home visit/assessment observations with home visitors
Participates in street and community outreach, community presentations and other efforts to educate the community about the program

Leake and Watts Services, Inc.

About Leake and Watts Services, Inc.

Founded as an orphanage in 1831, Rising Ground, formerly Leake & Watts, is a leading nonprofit organization providing children, adults, and families in need with the resources and skills needed to rise above adversity and positively direct their lives. We envision a future where every child has an equal opportunity to succeed; where vulnerable individuals and families have the resources and support they need; where people with disabilities can access opportunity and fully participate in their communities; and where all are supported as they navigate life’s challenges and positively direct their lives. Gold Winner of the New York Community Trust Nonprofit Excellence Awards, our work is a positive force in the lives of more than 12,000 individuals annually through a continuum of juvenile justice, child welfare, early childhood, special education, intellectual disabilities services and health services. With an annual budget of $100 million and 47 programs at 25 sites throughout the New York City area, we deliver dedicated support to promote safe environments for children and help families thrive through our family stabilization, family foster care and adoption programs; innovative educational programs that advance learning from early childhood through high school; result-focused programs that help court-involved youth change the trajectory of their lives; caring services that promote independence for children and adults with developmental disabilities; and pro-active community health initiatives that foster well-being. Across programs, we continually engage new, innovative techniques and implement evidence-based models to increase our impact and promote better outcomes. We are proud of our positive mission-related and organizational results, which have come from these efforts.

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview

Provide weekly administrative, reflective and clinical supervision to Family Support & Resource Specialists (FRS/FSSs) as per HFNY model. Supervisor will ensure that program maintains HFA model fidelity. The Supervisor will conduct community outreach as needed as well. The Supervisor will also ensure that staff adhere to Healthy Start standards and benchmarks and supervises the Maternal Child Health Specialist

Key Responsibilities

Provides weekly clinical, reflective and administrative supervision to Family Support & Resource Specialists (FSRSs) and MCH Specialists; Assesses staff performance and supports staff development
Supports the proper facilitation of the home visiting curriculum, and administration of clinical tools and the Family Resilience & Opportunities for Growth (FROG) scale
Ensures that staff are up to date with Healthy Start benchmarks and data entry in Go Beyond
Complete staff orientation training and register staff for upcoming Core and Wrap Around training; review and sign all staff training logs and ensure that staff training is completed in a timely manner as per HFA and program standards
Completes a range of quality assurance activities such as case record reviews, participant
satisfaction phone surveys and home visit/assessment observations with home visitors
Monitors Healthy Families data management system (MIS) and ensure staff data is entered in a timely manner
Maintains up to date supervision binders, case transfer summaries, team meeting logs and other binders as required as per program guidelines
Aids Program Manager in development and/or updating of training curricula, resource directory, forms, and other program materials as necessary
Assist Program Manager in the review of program policies and updates as needed
Assists in interviewing and hiring staff
Responsible for organizing and executing tasks at client/program activities and events, which may be held in evenings or on weekends and may require some moderate lifting of items, creation of flyers, decorating, purchasing items and other tasks related to the event.
Participates in street and community outreach, community presentations and other efforts to educate the community about the program
Provides coverage for staff as needed by making home visits or conducting assessments when the program is short staffed, or staff is on leave
Works on special projects surrounding the program as assigned.
Other related duties as assigned by supervisor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

Bachelor’s (3 years of relevant experience) and/or Master’s Degree in Social Work, Human Services or related field
Less than bachelor’s degree but with commensurate Healthy Families America (HFA) experience
Familiarity with Jamaica, Queens area and population, culturally sensitive, Bilingual (Creole, Bengali or Spanish) a plus
Knowledge of infant and child development and parent-child attachment
Solid understanding of, or experience in, supervising diverse staff and families (communities) with humility, as well as providing support to staff in stressful work environments
Experience with family services that embraces the concepts of family-centered and strength-based service provision
Knowledge of parent-infant health and dynamics of child abuse and neglect
Experience in home visiting with strong background in early childhood prevention services
Willingness to engage in building reflecting practice (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing values in supervision, etc.)
Experience with reflective practice preferred
Skilled at supervising staff, case management and teaching (some leadership ability/experience acceptable if no formal supervisory experience)

Supervisory Responsibility

Yes

Work Environment

Field
Corporate Office
Remote

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday (some weekends as needed) at Rising Ground’s Jamaica Hub at 91-14 Merrick Blvd, Jamaica NY 11432. Work hour options are flexible 8 hour shifts from 9:00 am - 8:00 pm.

Additional Requirements

Authorized to work in the U.S.
Ability to work in-person in New York City (NY) for at least 2 days or more per week.
Ability to travel to other Rising Ground sites (if required)
Ability to travel within the community and do visits