Previous experience in hospitality administration or short-term rental coordination
Proficiency in property booking platforms and website content tools
Meticulous attention to detail, especially with financial admin
Exceptional written English communication skills
Requirements:
Manage guest inquiries, booking confirmations, and pre-arrival communications
Coordinate basic website updates and ensure online property listings are accurate
Gather and organise invoices and receipts to support bookkeeping workflows
Assist with day-to-day administrative tasks and general operational support
Job description
This is a remote position.
A growing boutique guest farm portfolio based in the Western Cape requires a versatile independent contractor for a part-time remote position. This flexible role requires approximately 3–4 hours per week to start, serving as a trusted Personal Assistant to the business owner by managing daily guest booking coordination, basic financial administration, and website upkeep across the portfolio.
You will manage a varied mix of daily business and lifestyle PA tasks alongside general property operations. This role is an excellent fit for a highly organised, tech-savvy individual who thrives on variety, handles administrative details with high discretion, and excels at keeping a busy entrepreneur structured, with direct potential for hours to scale as the property portfolio expands.
Responsibilities:
Hospitality & Booking Management:
Manage guest inquiries, booking confirmations, and pre-arrival communications via NightsBridge, Airbnb, and Booking.com.
Provide warm, professional customer service via email and messaging apps, ensuring a premium guest experience.
Website Updates & Listing Maintenance:
Coordinate basic website updates via Wix (updating text, direct booking information, and refreshing photos).
Ensure online property listings are accurate, up to date, and visually appealing.
Financial & Back-Office Administration:
Gather, categorise, and organise invoices, receipts, and basic farm/property documentation to support bookkeeping workflows.
Assist the owner with day-to-day administrative tasks, schedules, and general operational support.
Requirements
Home Office Infrastructure: Must have a dedicated, quiet home office setup with a highly reliable, high-speed internet connection and functional power backup (UPS/Inverter) to ensure continuity during unexpected power outages.
Experience: Previous experience in hospitality administration, short-term rental coordination, or premium guest relations.
Systems & Tech: Proficiency or quick ability to learn property booking platforms (specifically NightsBridge) and basic website content tools (Wix).
Skills: Meticulous attention to detail (especially with financial admin and receipts) and exceptional written English communication skills.
Attributes: A self-starter who can work independently, solve problems on the fly, and wants to grow with an expanding business.
