UEM Service Manager (4673)

JOB DESCRIPTION

Come work for a large global financial and insurance products company! This is your chance !!

Start a successful career in a renowned company in the international market! Great opportunity!

Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.

RESPONSIBILITIES AND ASSIGNMENTS

The UEM Service Manager is responsible for the end-to-end service management of the Unified Endpoint Management (UEM) services.The role operates within an agile DevOps environment and ensures high-quality, secure, and cost-effective workplace mobility services across a complex matrix organization.

Key Responsibilities:

• Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle;
• Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, with focus on North America;
• Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security;
• Ensure compliance with global IT standards, processes, and service management frameworks;
• Drive continuous service improvement aligned with ITIL best practices and cost optimization;
• Act as escalation and complaint manager, supporting and consulting on related projects;
• Design and evolve UEM service components across the matrix organization;
• Manage and steer third-party suppliers and operational service providers.

REQUIREMENTS AND QUALIFICATIONS

• Strong experience with ITIL framework and IT Service Management;
• Solid understanding of SLA management, KPI governance, and NPS metrics;
• Experience in provider and vendor management;
• Fundamental knowledge of ServiceNow;
• Knowledge of Windows OS and mobile operating systems such as iOS and Android;
• Fundamental knowledge of Microsoft Intune and modern deployment approaches;
• Knowledge of Microsoft 365 products and integrations;
• Fluent English with ability to explain complex topics clearly.

Experience Requirements:

• Proven experience in IT Service Management roles within global or enterprise environments, preferably supporting workplace, mobility, or endpoint services in agile and DevOps contexts.

Education:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.

Working Model and Collaboration:

• Brazil-based role supporting North America stakeholders, working closely with international teams, suppliers, and internal business partners across multiple time zones.

ADDITIONAL INFORMATION

Modelo de contratação:

• PJ

Forma de atuação:

• Remoto

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