JOB DESCRIPTION
Come work for a large global financial and insurance products company! This is your chance !!
Start a successful career in a renowned company in the international market! Great opportunity!
Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.
RESPONSIBILITIES AND ASSIGNMENTS
The UEM Service Manager is responsible for the end-to-end service management of the Unified Endpoint Management (UEM) services.The role operates within an agile DevOps environment and ensures high-quality, secure, and cost-effective workplace mobility services across a complex matrix organization.
Key Responsibilities:
- Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle;
- Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, with focus on North America;
- Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security;
- Ensure compliance with global IT standards, processes, and service management frameworks;
- Drive continuous service improvement aligned with ITIL best practices and cost optimization;
- Act as escalation and complaint manager, supporting and consulting on related projects;
- Design and evolve UEM service components across the matrix organization;
- Manage and steer third-party suppliers and operational service providers.
REQUIREMENTS AND QUALIFICATIONS
- Strong experience with ITIL framework and IT Service Management;
- Solid understanding of SLA management, KPI governance, and NPS metrics;
- Experience in provider and vendor management;
- Fundamental knowledge of ServiceNow;
- Knowledge of Windows OS and mobile operating systems such as iOS and Android;
- Fundamental knowledge of Microsoft Intune and modern deployment approaches;
- Knowledge of Microsoft 365 products and integrations;
- Fluent English with ability to explain complex topics clearly.
Experience Requirements:
- Proven experience in IT Service Management roles within global or enterprise environments, preferably supporting workplace, mobility, or endpoint services in agile and DevOps contexts.
Education:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
Working Model and Collaboration:
- Brazil-based role supporting North America stakeholders, working closely with international teams, suppliers, and internal business partners across multiple time zones.
ADDITIONAL INFORMATION
Modelo de contratação:
Forma de atuação:
SEJAM BEM VINDOS A KEEP SIMPLE 👇🏽
Somos uma empresa de consultoria em TI com mais de 10 anos no mercado e contamos com um time de especialistas em recrutamento tech. Nosso processo é 100% focado na experiência de quem tanto importa, o candidato.
Optamos por fazer a diferença e temos orgulho em dizer que todos que passam pela Keep Simple se sentem especiais. Possuímos um ambiente descontraído, colaborativo, e adotamos o ágil de verdade.
Faça parte da nossa história, #vemprakeep 💙🚀
