Role overview

Qualifications

Proven experience in Account Management, Client Success, or Customer Relationship Management roles
Strong understanding of the Insurance domain (PC, Commercial, or Life Insurance preferred)
Bachelor's degree in Business, Marketing, Communications, or related field
Familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms

Responsibilities

Build and maintain strong, long-term relationships with Insurance clients and key stakeholders
Serve as the primary point of contact for all client-related matters
Identify opportunities for account expansion, new business, and strategic growth
Track account health, customer satisfaction, and engagement metrics

Key facts

Remote from: United States
Full time
Account Manager
English

Other skills

Relationship Building
Consulting
Communication
Time Management
Teamwork
Organizational Skills
Problem Solving

About the company

Exavalu

Information Technology & Services

Exavalu is your sustained strategic partner to deliver meaningful change and lasting value. Our seasoned industry veterans are experienced in solving your most challenging problems. We stay with you until the results are achieved. Big firm expertise. Small firm feel. Get the transformation you wish for. Visit www.exavalu.com

Company details

Company typeScaleup

IndustryInformation Technology & Services

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

Role: Account Manager – Insurance

Locations: Ohio | Florida | Phoenix

Drive Client Success. Build Strategic Relationships. Expand Insurance Business.

Exavalu is looking for a dynamic Account Manager with strong Insurance domain experience to manage and grow strategic client relationships across Ohio, Florida, and Phoenix regions. This role is ideal for someone who understands the Insurance technology landscape, enjoys working closely with customers, and can effectively drive account growth while ensuring high client satisfaction.

The ideal candidate should have experience managing client relationships within Insurance programs, coordinating with delivery teams, and identifying new opportunities across digital transformation, Guidewire, cloud, integration, or enterprise modernization initiatives.

Key Responsibilities

Build and maintain strong, long-term relationships with Insurance clients and key stakeholders.
Serve as the primary point of contact for all client-related matters.
Understand client goals and align Exavalu solutions to support business objectives.
Ensure timely and successful delivery of services as per client expectations.
Identify opportunities for account expansion, new business, and strategic growth.
Collaborate closely with delivery, recruitment, sales, and leadership teams to ensure seamless execution.
Track account health, customer satisfaction, and engagement metrics.
Prepare regular account updates, status reports, and executive presentations.
Resolve client concerns proactively and maintain strong engagement levels.
Support resource planning, account forecasting, and operational coordination.

Requirements

Required Skills & Experience

Proven experience in Account Management, Client Success, or Customer Relationship Management roles.
Strong understanding of the Insurance domain (P&C, Commercial, or Life Insurance preferred).
Excellent communication, stakeholder management, and relationship-building skills.
Ability to manage multiple accounts and priorities simultaneously.
Experience working with enterprise clients and cross-functional teams.
Familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms.
Strong organizational, presentation, and problem-solving skills.

Preferred Experience

Exposure to Guidewire, Duck Creek, InsuranceNow, or Insurance digital transformation programs.
Experience working within IT services, consulting, staffing, or managed services environments.
Understanding of cloud, integration, and enterprise modernization initiatives.
Ability to support onsite-offshore coordination and client delivery management.

Qualifications

Bachelor’s degree in Business, Marketing, Communications, or related field.
Prior Insurance industry or Insurance technology experience is highly preferred.

Benefits

Diversity Inclusion: At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career. Exavalu also promotes flexibility depending on the needs of employees, customers and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely.. We also have a welcome back program to help people get back to mainstream after a long break due to health or family reasons.

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