Customer Support Specialist – Dutch Market | Remote Portugal

You speak Dutch, you live in Portugal, and you're looking for a job you can actually do from home. This one's for you.

We're hiring for a fully remote customer support role based anywhere in mainland Portugal. You'll be supporting Dutch-speaking customers for one of the most recognized tech brands in the world -probably the device is in your pocket right now.

What you'll be doing
You'll be responsible for the customer journey - from the moment something goes wrong with an order to the moment it's resolved. That means:

• Handling customer queries via phone, email, and chat

• Managing returns, refunds, and payment transactions

• Investigating delivery issues and coordinating with carriers and couriers

• Reviewing orders and handling business-related requests

• Working with financial institutions and internal teams when needed

• Applying PCI and GDPR standards when handling sensitive customer data

• Using an internal Knowledge Base to identify complex cases and escalate them to the right team

• Shifts run on rotation, Monday to Sunday, between 07:00 and 00:00, 40 hours per week.

What you bring

• Native or near-native Dutch (Mandatory)

• English at B2 level (training and internal communication are in English)

• An eye for detail and enough confidence to make decisions without someone looking over your shoulder

• Comfortable working towards personal and team KPIs

• Back-office or SAP experience is a big plus, but we're not going to turn you away for not having it
  
  

What you need to have in place

• Living in mainland Portugal

• Valid NIF number and CRUE registration

• A stable internet connection at home
  

The offer

• Gross salary between €1,500 and €1,600/month, depending on working days and your performance bonus

• Full equipment provided

• Health insurance from day one

• A 1-year Portuguese employment contract

• Access to language classes, sports activities and social event

• A modern, international work culture with growth opportunities
  

Interested? Apply directly or send a message. We'll get back to you as soon as possible.