Customer Support Representative - French Speaker | Porto, Portugal

An employer in Porto is hiring for a Customer Support Representative role and building out their French team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What you'd be doing:

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Contribute to a supportive, collaborative team environment

What we're looking for:

• Solid working English alongside your French
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Comfortable in a fast-moving, customer-facing role

Details:

• Work model: Remote

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.

We review applications on a rolling basis, so it's worth applying sooner rather than later.