Customer Support Representative - French Speaker | Lisbon, Portugal

A French-speaking Customer Support Representative is needed for a team based in Lisbon, Portugal.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What you'd be doing:

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality

What we're looking for:

• Clear, professional communication style, written and verbal
• Some prior customer-facing experience is a plus, though not essential
• Fluent French, written and spoken
• Reasonably tech-comfortable - happy learning new internal systems

Details:

• Work model: Remote

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

Sound like you? Send your application through and we'll take it from there.