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Intermodal Support Specialist

Virtual Professional

Role overview

Qualifications

  • Excellent written and verbal communication skills
  • Strong coordination and relationship management with carriers, internal staff, and account managers
  • Experience tracking intermodal shipments and handling load paperwork (BOL, POD, customs)
  • Bilingual Spanish-English proficiency with ability to provide translations

Responsibilities

  • Provide full tracking support of drayage and containers en route on rail
  • Retrieve and file relevant load paperwork (BOL/POD/Customs documents, etc.)
  • Assist with creation and maintenance of load tracking reports provided to internal staff
  • Communicate any load delay and/or service disruption immediately to Intermodal Account Manager

About the company

Virtual Professional logo

Virtual Professional

Staffing & Recruiting

Company details

Company typeSME
IndustryStaffing & Recruiting

Links

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Job description

This is a remote position.

This is a remote position - Intermodal Support Specialist - Day Shift

As an Intermodal Support Specialist, you will play a crucial role in ensuring operating efficiency at the load level for all intermodal freight within your book. You will be a key liaison between carriers, internal branch staff and Intermodal Acct Managers. Professionalism, positive attitude, and exceptional communication is key.



Requirements

A Day in the life of an Intermodal Support Specialist includes the following:

  • ·       Full tracking support of drayage and containers en route on rail
  • ·       Retrieve and file relevant load paperwork – BOL/POD/Customs documents, etc.
  • ·       Assist with creation and maintenance of load tracking reports provided to internal staff.
  • ·       Communicate any load delay and/or service disruption immediately to Intermodal Acct Manager.
  • ·       Proactively identify potential operational disruptions before they occur.
  • ·       Assist Intermodal Account Manager with load tender creation and rail billing when requested.
  • ·       Provide written Spanish -English translations to Intermodal Account Manager when requested.


Benefits

  • 100% remote
  • Schedule: Day Shift - Monday - Friday 7:00 AM - 4:00 PM EST
  • This it's a Bilingüal Position
  • 40 hours per week
  • We provide the equipment

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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