Key Facts

Remote From:

Full time

English

Hard Skills

Social Media Management Sentiment Analysis Social Media Facebook Social Media Calendar Management Crisis Prevention Account Management Social Data Analytics Digital Content Delivery Brand Management TikTok Instagram Content Social Media Digital Marketing

Other Skills

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Customer Service
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Multitasking
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Self-Motivation
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Detail Oriented
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Communication

SummitNext

About SummitNext

Welcome to SummitNext, where we empower visionary leaders with cost-effective global team solutions to get to their next Summit - faster. Access top talent, streamlined operations, and exceptional service standards through your remote teams in India, the Philippines, or Malaysia – tightly integrated with you, locally managed by us, enabled by a spirit of true partnership and powered by our deep experience in this area. We firmly believe that companies of any size can enjoy the benefits of a global operating model. Whether you seek a remote team of one or a hundred, we stand ready to set a new standard with bespoke solutions tailored to your precise requirements and ambitions.

Company type: Scaleup

Founded: 2018

Company size: 201 - 500

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Job description

Job Overview

We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.

Key Responsibilities

Monitor social media platforms and online channels for brand mentions in real-time.
Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.
Stay updated on emerging trends, discussions, and public sentiment related to the brand.
Manage multiple corporate social media accounts across various platforms.
Schedule and publish content provided by the internal content team according to the content calendar.
Ensure consistency in tone, messaging, and brand alignment across all channels.
Prepare regular reports on social media activity, sentiment analysis, and performance insights.

Requirements

Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.).
Strong attention to detail with the ability to identify sensitive or potentially harmful content.
Good communication skills with the ability to report issues clearly and promptly.
Basic understanding of social media trends and digital engagement.
Ability to manage multiple accounts and tasks efficiently.
Self-driven, responsible, and able to work independently.

Preferred Qualifications

Prior experience in social media management, digital marketing, customer service, or online community monitoring.
Experience using social listening or monitoring tools is an added advantage.

Why Join SummitNext?

At SummitNext Technologies, we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.