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Customer Service Specialist [2631-399721]

LevelUp

Role overview

Qualifications

  • Previous experience in customer service, customer support, administration, or operations role.
  • Highly organized with excellent attention to detail and ability to manage multiple tasks simultaneously.
  • Exceptional written and verbal English communication skills, suitable for direct use with US-based clients.
  • Tech-savvy with ability to quickly learn new systems, tools, and processes.

Responsibilities

  • Deliver exceptional customer support via email, chat, and other communication channels.
  • Assist customers with inquiries, product guidance, and general support, escalating complex issues as necessary.
  • Accurately maintain customer records, documentation, and internal systems.
  • Conduct online research and gather information to support business initiatives and customer requests.

Key facts

Hard skills

AI Testing Positive Psychology

Other skills

  • Problem Solving
  • Technical Acumen
  • Communication
  • Customer Service
  • Organizational Skills
  • Detail Oriented
  • Self-Motivation
  • Critical Thinking
  • Teamwork
  • Empathy
  • Proactivity

About the company

LevelUp logo

LevelUp

Outsourcing & Offshoring

Offshore hiring shouldn’t feel risky. We make it reliable. LevelUp connects you with long-term offshore talent in the Philippines, with onboarding, ongoing HR support, and up to 70% in salary cost savings.

Company details

IndustryOutsourcing & Offshoring
Company size51 - 200

Links

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Job description

Company Overview
 
LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with various companies, offering valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals committed to delivering high-quality work for our clients.
 
Position Overview
 
The Customer Service Specialist plays a pivotal role in delivering outstanding support and ensuring high customer satisfaction through expert problem resolution and clear communication. As a key member of a small, dynamic team, you will act as the primary point of contact for customer inquiries, technical issues, and feedback. Working closely with leadership, this role requires a proactive, 'doer' mindset, capable of swiftly handling diverse daily tasks, often without pre-existing processes. We seek an empathetic professional with exceptional communication and interpersonal skills, who can meticulously manage customer interactions, escalate complex issues appropriately, and contribute to a positive team environment focused on continuous improvement and customer retention in a fast-paced setting.
 
Reference: 2631-399721

Responsibilities
  • Deliver exceptional customer support via email, chat, and other communication channels, ensuring all interactions are professional, helpful, and aligned with company values.
  • Assist customers with inquiries, product guidance, and general support, appropriately escalating complex issues when necessary.
  • Work closely with leadership on various operational and administrative tasks to support daily business operations.
  • Conduct online research and gather information to support business initiatives, projects, and customer requests.
  • Coordinate bookings, appointments, and other required operational activities.
  • Accurately maintain customer records, documentation, and internal systems.
  • Identify recurring customer questions and provide feedback to enhance processes, documentation, and the overall customer experience.
  • Assist in testing new features, workflows, and internal processes, delivering clear feedback to the team.
  • Collaborate with cross-functional team members to ensure a seamless customer experience.
  • Promptly and accurately handle arising daily tasks, demonstrating the ability to work effectively without established standard operating procedures.

    • Qualifications
  • Previous experience in a customer service, customer support, administration, personal assistant, or operations role.
  • Highly organized with excellent attention to detail and the ability to manage multiple tasks simultaneously.
  • Self-motivated and proactive, possessing the confidence to work independently without direct instruction in a fast-paced environment.
  • Strong problem-solving skills and critical thinking abilities when handling customer inquiries or operational tasks.
  • Tech-savvy with the ability to quickly learn new systems, tools, and processes; comfort with AI tools and AI-generated text is highly desirable.
  • A positive attitude, willingness to take ownership, and a desire to contribute beyond core responsibilities.
  • Experience working with US clients in a fast-response or on-call setup is highly advantageous.
  • Exceptional written and verbal English communication skills, suitable for direct, unedited use with US-based clients.
  • A strong team player with a supportive, friendly attitude and a proactive, can-do approach to work.
  • Genuine passion for helping people solve problems, caring about the customer experience, and continuous self-improvement.
    •  

    Additional Information
  • LevelUp has a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
  • This is a fully remote position with a standard 40-hour fixed-schedule work week.
  • Must be able to work full-time during US hours, specifically 9:00 AM – 5:00 PM Pacific Standard Time (PST) and be quick to respond.
  • The exact work schedule depends on the client that you are assigned to so having flexibility when it comes to schedule is important.
  • HMO + 13th month pay
    •

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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