Arlo Technologies is seeking a talented and detail-oriented Technical Writer to join our Care Content Team. In this role, you will be responsible for creating, updating, and revising a wide range of customer-facing documentation, including quick-start guides (QSGs), user manuals, safety guides, regulatory documents, and other print and digital PDF materials that support Arlo's product ecosystem.
As a key contributor to the Care Content Team, you will also develop and maintain knowledge base articles that empower customers to self-serve, as well as create and optimize content for AI-powered chatbot experiences. Additionally, you will support the development and maintenance of content on Arlo's Support Website, helping to ensure customers have access to comprehensive, up-to-date resources across all digital support channels.
The ideal candidate is a creative self-starter who thrives in a fast-paced environment, takes ownership of their work, and brings a passion for translating complex technical concepts into clear, user-friendly content. If you enjoy working at the intersection of technology, design, and communication, we'd love to hear from you.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Documentation Development & Maintenance
- Create, update, and revise quick-start guides, user manuals, safety guides, regulatory documents, and other PDF-based deliverables for Arlo products and services.
- Ensure all documentation adheres to established style guides, brand standards, and regulatory requirements.
- Enforce adherence to print specifications—including page dimensions, bleed, color profiles, and file formats—ensuring all printed materials meet production requirements and quality standards.
- Manage documentation timelines and deliverables to ensure on-time delivery of all materials in alignment with product launch schedules and project milestones.
- Work with Legal and Regulatory teams to ensure compliance documentation meets all applicable standards.
- Coordinate with Care, Marketing, and Sales teams to align documentation with product launches, campaigns, and support initiatives.
- Manage document version control and maintain an organized content repository.
- Coordinate translation and localization workflows.
Knowledge Base & AI Content
- Develop, update, and revise knowledge base articles to support customer self-service on Arlo's support platforms.
- Create and optimize content for consumption by AI-powered chatbot systems, ensuring accuracy and conversational readability.
- Analyze content performance metrics and customer feedback to identify opportunities for improvement.
Support Website Content
- Support the development, maintenance, and revision of content published on Arlo's Support Website.
- Collaborate with Care, Product, and Marketing teams to ensure Support Website content is accurate, current, and aligned with product releases and updates.
- Identify gaps in existing Support Website content and proactively develop new materials to improve the customer experience.
Visual & Design Support
- Create and design illustrations, diagrams, icons, and related artwork to enhance guides and documentation.
- Collaborate with the design and marketing teams to ensure visual consistency across all customer-facing materials.
- Bachelor's degree or equivalent experience.
- 2–5 years of professional experience in technical writing, content development, or a related field.
- Proficiency in Adobe Creative Suite, specifically Adobe InDesign and Adobe Illustrator (required).
- Demonstrated experience producing print-ready and digital PDF documentation.
- Strong written and verbal communication skills in English.
- Experience writing knowledge base articles or online help content.
- Familiarity with content management systems, version control, and documentation workflows.
- Illustration, graphic design, or visual communication skills are a strong plus.
- Experience with consumer electronics or technology products is a plus.
Core Competencies
- Creativity – Brings fresh ideas and innovative approaches to content development.
- Attention to Detail – Produces consistently accurate, polished, and error-free documentation across all formats.
- Critical Thinking – Analyzes complex technical information and distills it into clear, logical, and user-friendly content.
- Customer Focus – Keeps the end-user experience at the center of every piece of content, anticipating customer needs and questions.
- Collaboration – Works productively with diverse, cross-functional teams across multiple time zones and disciplines.
- Initiative – Proactively identifies content gaps, process improvements, and opportunities without waiting for direction.
- Communication – Communicates clearly and effectively in both written and verbal formats with audiences at all levels.
